Ricardo Nunez
El Paso,TX
Summary
Positive, upbeat customer service associate brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Walgreens
El Paso, TX
10.2017 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
Customer Service Associate
Target
El Paso, TX
11.2015 - 02.2016
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Sporting Goods Associate
Big 5 Sporting Goods Corp.
El Paso, TX
08.2011 - 11.2015
- Worked flexible schedule to meets business needs, including evenings and weekends.
- Performed cashiering tasks, handling large amounts of cash, credit and debit cards and personal checks.
- Greeted every guest enthusiastically, making exemplary customer satisfaction first priority.
- Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor of Science - Kinesiology
The University Of Texas At El Paso
El Paso, TX05-2024
Skills
- Customer Service
- Effective communication
- Customer relationship management
- Adaptive team player
- Store maintenance
- Stockroom procedures
- Customer relations
- Retail sales customer service
Timeline
Customer Service Associate
Walgreens
10.2017 - Current
Customer Service Associate
Target
11.2015 - 02.2016
Sporting Goods Associate
Big 5 Sporting Goods Corp.
08.2011 - 11.2015
Bachelor of Science - Kinesiology
The University Of Texas At El Paso
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