Aracely Solorio
Stockton,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
11
11
years of professional experience
Work History
Receptionist
PACE Supply Corp.
07.2021 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in WordExcel spreadsheets and ran reports or generated graphs using data.
- Tracked important information in WordExcel spreadsheets and ran reports or generated graphs using data.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Mail Carrier
United Sates Postal Service
09.2017 - 11.2020
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Handled mail and packages with care to prevent damage during delivery.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Instructor
Open Door Services
03.2015 - 09.2017
- Assisted and mentored clients in groups of up to 4 by reviewing lesson teachings and answering questions.
- Oversaw groups of clients at day program and off-site locations, maintaining optimal safety, and security.
- Encouraged clients to participate in program activities and programs to promote well-roundedness and increase confidence.
- Alerted instructor to client behavior or issues requiring intervention.
- Supported student learning objectives through personalized and small group assistance.
- Monitored client program and outdoors activities to promote client safety.
- Documented client behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Developed tailor-fit lesson plans to cater to individual needs of each client.
- Interacted physically and verbally with client throughout each day.
Education
Associate of Science - Medical Assisting
Institute of Technology- Stockton, Ca
Stockton, CA04.2013
High School Diploma -
San Jose Job Corps Center
San Jose, CA06.2005
Skills
- Document Control
- Customer Service
- Greet Guests
- Process Payments
- Sorting and Labeling
- Mail Handling
- Multi-Line Telephone Systems
- Security Awareness
- Verbal and Written Communication
- Telephone Skills
- Visitor Check-In
- Reading Comprehension
- Office Supply Inventory Control
- Microsoft Windows
- Email Software
- Microsoft Outlook
- Active Listening
- Data Inputting
- Microsoft Office
- File Documents
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
PACE Supply Corp.
07.2021 - Current
Mail Carrier
United Sates Postal Service
09.2017 - 11.2020
Instructor
Open Door Services
03.2015 - 09.2017
Associate of Science - Medical Assisting
Institute of Technology- Stockton, Ca
High School Diploma -
San Jose Job Corps Center
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