Summary
Work History
Education
Skills
Languages
Timeline
Generic

Ricardo Roca-Capasso

Dover

Summary

Dedicated professional with strong customer service and communication skills. Proven experience in maintaining accurate client records and supporting team initiatives. Committed to enhancing client experiences and ensuring operational efficiency.

Work History

Secretary

Roca Insurance Broker
Tampa
05.2025 - 08.2025
  • Maintained accurate client records in company database, ensuring up-to-date information for effective client service.
  • Tracked renewal dates to ensure policies remained current and compliant with industry standards.
  • Advised clients on the latest trends and developments in the insurance marketplace.
  • Participated in training and development sessions to enhance team skills and support departmental goals.

Education

High School Diploma -

Grace Christian School
Valrico, FL
05-2027

Skills

  • Office management
  • Business correspondence
  • Customer service
  • Effective communication
  • Time management
  • Problem solving
  • Team leadership
  • Goal setting

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Secretary

Roca Insurance Broker
05.2025 - 08.2025

High School Diploma -

Grace Christian School
Ricardo Roca-Capasso