Ricardo Rocha
Moline,IL
Summary
U.S. Marine Corps veteran and account management professional with 10+ years of experience across B2B sales, client relationship management, workforce solutions, and technology services. Proven ability to build trusted customer relationships, identify business needs, drive revenue opportunities, resolve complex client issues, and support long-term retention. Experienced managing sales pipelines, CRM activity, cross-functional coordination, and consultative customer conversations. Technically proficient, adaptable, and comfortable working independently in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Staffing Specialist
PeopleReady
Davenport, IA
07.2026 - Current
- Manage relationships with business clients and workers while coordinating staffing needs, job orders, availability, and service requirements.
- Partner with customers to understand workforce needs and identify appropriate staffing solutions.
- Resolve client and worker issues by coordinating across internal teams while maintaining consistent communication and service.
- Manage high-volume staffing activity, documentation, and account information using JobStack and Able.
Employment Specialist
Veterans Path to Hope
Crystal Lake, IL
12.2024 - 02.2026
- Managed individualized client relationships by assessing employment goals, barriers, strengths, and appropriate job-search strategies.
- Built relationships with employers and community partners to identify opportunities and support successful placements.
- Maintained employer coordination, client follow-up, case documentation, and progress tracking while following confidentiality and program requirements.
Business Account Executive
Spectrum Business
04.2022 - 11.2024
- Prospected, developed, and closed SMB accounts through consultative discovery, networking, referrals, and relationship building.
- Managed an active sales pipeline and territory while identifying customer needs and recommending appropriate business technology solutions.
- Supported customers after the sale by resolving concerns, coordinating internally, and strengthening long-term retention.
Sales Service Representative
Cintas
03.2021 - 04.2022
- Managed a high-volume enterprise account through consistent service, proactive communication, and responsive customer support.
- Strengthened client relationships through needs assessment, issue resolution, and ongoing follow-up.
- Coordinated with internal service teams while maintaining accurate account documentation and quality standards.
Account Executive
Comcast Business
03.2020 - 03.2021
- Delivered consultative technology solutions to SMB customers by identifying business needs and recommending appropriate services.
- Managed full-cycle sales activity including outreach, discovery, appointments, follow-up, and opportunity development.
- Tracked customer interactions, pipeline activity, and follow-up actions using CRM systems.
Business Account Executive
Spectrum Business
08.2019 - 02.2020
- Developed new SMB business through prospecting, networking, referrals, and consultative sales conversations.
- Conducted customer discovery to identify business requirements and recommend appropriate technology solutions.
- Managed territory activity, pipeline development, customer follow-up, and relationship building.
Integrated Solutions Consultant
AT&T
05.2016 - 07.2019
- Conducted residential and small-business consultations, identifying customer needs and recommending appropriate technology solutions.
- Built relationships through community networking, prospecting, and consistent professional communication.
- Managed appointments, pipeline activity, customer follow-up, and documentation while consistently achieving performance goals.
Education
High School Diploma -
William Fremd High School
Palatine, ILSkills
- Account Management
- Customer Success & Retention
- Revenue Growth & Upselling
- Consultative B2B Sales
- Strategic Relationship Management
- Client Needs Assessment
- CRM & Pipeline Management
- Client Issue Resolution
- Technology Solutions
- Data Tracking & Documentation
- Cross-Functional Collaboration
- Business Development
- Customer Communication
- Territory Management
Military Service
Communications Specialist
United States Marine Corps — Guantanamo Bay, Cuba
- Maintained secure voice, data, and radio communications systems in a high-security operational environment.
- Diagnosed and resolved equipment and communications issues to support uninterrupted operations.
- Collaborated with leadership and cross-functional teams while following strict security, documentation, and operational procedures.
Timeline
Staffing Specialist
PeopleReady
07.2026 - Current
Employment Specialist
Veterans Path to Hope
12.2024 - 02.2026
Business Account Executive
Spectrum Business
04.2022 - 11.2024
Sales Service Representative
Cintas
03.2021 - 04.2022
Account Executive
Comcast Business
03.2020 - 03.2021
Business Account Executive
Spectrum Business
08.2019 - 02.2020
Integrated Solutions Consultant
AT&T
05.2016 - 07.2019
High School Diploma -
William Fremd High School