Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jennifer Gonzalez-Collado

Allentown,PA

Summary

Dynamic professional with a proven track record at Luxor Staffing, excelling in candidate sourcing and interview coordination. Adept at fostering client relations and delivering exceptional customer service. Bilingual and skilled in management, I consistently enhance team performance and drive successful outcomes in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Staffing Specialist

Luxor Staffing
Fogelsville, PA
02.2025 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Sourced candidates through online job boards and social media platforms.
  • Reviewed resumes to identify qualified applicants for open positions.
  • Conducted initial phone interviews to assess candidate qualifications and fit.
  • Coordinated interview schedules between candidates and hiring managers.
  • Trained new staff on safety protocols and operational procedures.
  • Led team meetings to discuss workflow and address issues.

Account Manager

Ignosh Insurance
Emmaus, PA
11.2017 - 08.2024
  • Developed strong relationships with clients to ensure satisfaction and retention.
  • Managed client accounts by addressing inquiries and resolving issues promptly.
  • Coordinated communication between clients and internal teams for seamless service delivery.
  • Provided guidance on insurance products to assist clients in making informed decisions.
  • Conducted regular reviews of client accounts to ensure compliance with policies.
  • Resolved customer complaints in a timely manner.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Provided training and guidance to new Account Managers.

Production Line Leader

Sharp
Fogelsville, PA
05.2011 - 06.2017
  • Supervised daily operations on the production line to ensure efficiency.
  • Trained new team members on safety protocols and equipment usage.
  • Coordinated workflow among team members to meet production schedules.
  • Monitored quality control processes to maintain product standards.
  • Operated packaging machinery for pharmaceutical products in a high-speed environment.
  • Monitored product quality during packaging to ensure compliance with safety standards.
  • Assisted in the setup and changeover of packaging lines for different products.
  • Maintained accurate records of production and packaging activities for tracking purposes.
  • Collaborated with team members to troubleshoot equipment issues during operations.
  • Cleaned and sanitized work areas to uphold hygiene standards in pharmaceutical production.
  • Inspected packaged products for defects before shipment to distribution centers.

Education

High School Diploma -

William Allen High School
Allentown
06-2010

Skills

  • Candidate sourcing
  • Interview coordination
  • Account management
  • Client relations
  • Quality control
  • Customer service
  • Bilingual
  • Management

Languages

Spanish
Full Professional

Certification

  • Property and Casualty license
  • Pa notary

Timeline

Staffing Specialist

Luxor Staffing
02.2025 - Current

Account Manager

Ignosh Insurance
11.2017 - 08.2024

Production Line Leader

Sharp
05.2011 - 06.2017

High School Diploma -

William Allen High School
Jennifer Gonzalez-Collado