Jennifer Gonzalez-Collado
Allentown,PA
Summary
Dynamic professional with a proven track record at Luxor Staffing, excelling in candidate sourcing and interview coordination. Adept at fostering client relations and delivering exceptional customer service. Bilingual and skilled in management, I consistently enhance team performance and drive successful outcomes in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Staffing Specialist
Luxor Staffing
Fogelsville, PA
02.2025 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Sourced candidates through online job boards and social media platforms.
- Reviewed resumes to identify qualified applicants for open positions.
- Conducted initial phone interviews to assess candidate qualifications and fit.
- Coordinated interview schedules between candidates and hiring managers.
- Trained new staff on safety protocols and operational procedures.
- Led team meetings to discuss workflow and address issues.
Account Manager
Ignosh Insurance
Emmaus, PA
11.2017 - 08.2024
- Developed strong relationships with clients to ensure satisfaction and retention.
- Managed client accounts by addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and internal teams for seamless service delivery.
- Provided guidance on insurance products to assist clients in making informed decisions.
- Conducted regular reviews of client accounts to ensure compliance with policies.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
Production Line Leader
Sharp
Fogelsville, PA
05.2011 - 06.2017
- Supervised daily operations on the production line to ensure efficiency.
- Trained new team members on safety protocols and equipment usage.
- Coordinated workflow among team members to meet production schedules.
- Monitored quality control processes to maintain product standards.
- Operated packaging machinery for pharmaceutical products in a high-speed environment.
- Monitored product quality during packaging to ensure compliance with safety standards.
- Assisted in the setup and changeover of packaging lines for different products.
- Maintained accurate records of production and packaging activities for tracking purposes.
- Collaborated with team members to troubleshoot equipment issues during operations.
- Cleaned and sanitized work areas to uphold hygiene standards in pharmaceutical production.
- Inspected packaged products for defects before shipment to distribution centers.
Education
High School Diploma -
William Allen High School
Allentown06-2010
Skills
- Candidate sourcing
- Interview coordination
- Account management
- Client relations
- Quality control
- Customer service
- Bilingual
- Management
Languages
Spanish
Full Professional
Certification
- Property and Casualty license
- Pa notary
Timeline
Staffing Specialist
Luxor Staffing
02.2025 - Current
Account Manager
Ignosh Insurance
11.2017 - 08.2024
Production Line Leader
Sharp
05.2011 - 06.2017
High School Diploma -
William Allen High School