Ricardo Rodriguez
Lemoore,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Registrar
Milan Institute
Clovis, CA
06.2023 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
Child Development Program Assistant
Child And Youth Programs- Naval Air Station
Lemoore, CA
05.2021 - 07.2023
- Collaborated with colleagues for continuous program improvement, sharing best practices and innovative ideas.
- Managed diverse classrooms, adapting teaching methods to suit various learning needs and styles.
- Promoted physical health with outdoor playtime activities designed to encourage movement and coordination skills.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Conducted ongoing assessments of student progress while adjusting instructional approaches accordingly.
- Implemented behavioral management techniques to maintain a focused classroom atmosphere conducive to learning.
- Strengthened language skills with immersive reading programs, leading to higher literacy rates among students.
- Ensured safety guidelines were followed at all times during daily routines, minimizing incidents or accidents within the classroom setting.
- Maintained accurate records of student performance, using assessment tools to identify areas needing additional support or intervention.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Provided community resources and education to families to increase knowledge and advocacy skills.
Call Center Specialist
Sand Diego County Credit Union
San Diego, CA
07.2019 - 02.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Recommended products to customers, thoroughly explaining details.
- Cross-trained and backed up other customer service managers.
- Collaborated with cross-functional teams to resolve escalated issues swiftly, resulting in improved client relationships and loyalty.
Program Services Representative
Renovate America
San Diego, CA
09.2016 - 10.2018
- Answered upwards of 50+ incoming customer service calls
- Respond to customer based needs via email and phone calls
- Process highly-sensitive personal information when processing applications while following security processes
- Identify issues which may require divergence from standard practice and work with leadership to implement solutions
- Work alongside team members to meet daily customer service needs..
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Child Development Program Assistant
Child And Youth Programs- Naval Air Station
Lemoore, CA
09.2014 - 09.2016
- Collaborated with colleagues for continuous program improvement, sharing best practices and innovative ideas.
- Managed diverse classrooms, adapting teaching methods to suit various learning needs and styles.
- Promoted physical health with outdoor playtime activities designed to encourage movement and coordination skills.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Conducted ongoing assessments of student progress while adjusting instructional approaches accordingly.
- Implemented behavioral management techniques to maintain a focused classroom atmosphere conducive to learning.
- Strengthened language skills with immersive reading programs, leading to higher literacy rates among students.
- Ensured safety guidelines were followed at all times during daily routines, minimizing incidents or accidents within the classroom setting.
- Maintained accurate records of student performance, using assessment tools to identify areas needing additional support or intervention.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Provided community resources and education to families to increase knowledge and advocacy skills.
Education
High School Diploma -
Lemoore Union High School
Lemoore, CA06.2008
Skills
- Database Administration
- Enrollment Management
- Classroom Management
- Family Support
- Compliance Awareness
- Sales proficiency
- Client Confidentiality
- Data Entry
- Customer Service
- Problem Resolution
- Microsoft Office
- Microsoft Excel
- Excel spreadsheets
- Telephone Etiquette
- Time Management
Languages
Spanish
Full Professional
Timeline
Registrar
Milan Institute
06.2023 - Current
Child Development Program Assistant
Child And Youth Programs- Naval Air Station
05.2021 - 07.2023
Call Center Specialist
Sand Diego County Credit Union
07.2019 - 02.2020
Program Services Representative
Renovate America
09.2016 - 10.2018
Child Development Program Assistant
Child And Youth Programs- Naval Air Station
09.2014 - 09.2016
High School Diploma -
Lemoore Union High School