Ricardo Roger
Doral,FL
Summary
Highly organized, skilled in leading teams, managing daily operations, and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Impossible Kicks
03.2022 - Current
- Assisted customers with product selection to ensure customer satisfaction
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Built relationships with customers to encourage repeat business.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Helped oversee the daily operations of the store, managing staff and inventory
- Monitored inventory levels for optimal stock management and organized regular inventory checks
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized supplies and inventory for efficient job completion
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Organized merchandise displays to promote higher levels of customer engagement
- Provided accurate information about products, prices, and availability both in person and over the phone
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager
Champs Sports
02.2021 - 03.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Interviewed potential job candidates and made hiring recommendations to the general manager
- Organized company merchandise and displays to increase brand awareness and product sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Warehouse Support
Interworld Freight
- Current
- Assisted each customer with packaging and delivery questions
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor
- Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accurate records
- Lifted materials of varied weights on a regular basis to transport items to proper warehouse locations.
Education
High School Diploma -
Divine Savior Academy
Associate in Science (A.S.) in psychology -
Miami Dade College
Skills
- Communication skills
- Active listener
- Conflict resolution skills
- Dependable and reliable
- Problem-Solving
- Team player
- Multitasking Abilities
- Customer Service
- Adaptability
- Inventory Management
Certification
Business industry operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Impossible Kicks
03.2022 - Current
Assistant Manager
Champs Sports
02.2021 - 03.2022
Warehouse Support
Interworld Freight
- Current
High School Diploma -
Divine Savior Academy
Associate in Science (A.S.) in psychology -
Miami Dade College
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