Ricardo Sanchez Andrade
Phoenix,AZ
Summary
Dynamic Sales and Service Technician at Les Schwab Tires with a goal-oriented mindset and proven salesmanship. Recognized for exceptional customer service and effective team member training, consistently enhancing customer satisfaction. Skilled in problem-solving and retail sales, I thrive in fast-paced environments, ensuring optimal service delivery and operational efficiency. Even though I am not well experienced with making coffee and drinks, I am a relatively fast learner, and will apply skills from my old jobs that could relate to help improve my learning process.
Overview
4
4
years of professional experience
Work History
Sales and Service Technician
Les Schwab Tires
08.2022 - 12.2025
- Diagnosed tire issues and recommended solutions based on customer needs.
- Conducted tire rotations, installations, and repairs to ensure optimal vehicle performance.
- Maintained accurate inventory levels of tires and related products for efficient service.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Trained new technicians on equipment usage and safety protocols to enhance team efficiency.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Provided comprehensive training to new staff members, ensuring the highest levels of service quality and professionalism.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
Concessions Worker
Sun-basin Theaters
11.2021 - 08.2022
- Provided exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Operated cash register accurately, processing transactions and handling cash efficiently.
- Prepared and served food and beverages according to health and safety standards.
- Maintained cleanliness of concession area, adhering to sanitation guidelines and promoting organization.
- Assisted in training new staff on operational procedures and customer service protocols.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Education
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University
Phoenix, AZ12-2028
High School Diploma -
Eastmont High School
East Wenatchee, WA06-2022
Skills
- Goal-oriented mindset
- Reliable and punctual
- Salesmanship
- Team member training
- Service orientation
- Teamwork and collaboration
- Problem-solving
- Retail sales
- Business development
- Customer service
Languages
English
Native or Bilingual
Spanish
Full Professional
Ukrainian
Limited Working
Timeline
Sales and Service Technician
Les Schwab Tires
08.2022 - 12.2025
Concessions Worker
Sun-basin Theaters
11.2021 - 08.2022
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University
High School Diploma -
Eastmont High School