RICARDO SMALL
Cranford
Summary
Strategic Senior Operations Leader with 18+ years of experience in distribution, logistics, and warehouse management. Recognized for driving financial growth, improving customer satisfaction, and leading high-performing teams of 200+ employees. Proven expertise in implementing cost-saving strategies, enhancing safety compliance, and optimizing operational efficiency. Adept at building long-term customer partnerships and delivering measurable results that support sustained business growth.
Overview
10
10
years of professional experience
2001
2001
years of post-secondary education
Work History
HUB Assistant Senior Manager
FedEx Ground
East Brunswick
05.2024 - 08.2025
- Fostered financial growth by collaborating with customers and local sales teams.
- Oversaw daily operations and directly managed a workforce of 30 exempt employees and 500+ hourly employees across multiple departments.
- Led station efficiency improvements using Quality-Driven Management (QDM) processes.
- Directed and monitored the performance of Customer Care and Logistics Field Sales teams.
- Developed business strategies to increase market share and secure long-term partnerships.
- Enhanced customer satisfaction through continuous process, and service quality improvements.
- Ensured regulatory compliance by analyzing audits and communicating findings to management.
- Enforced OSHA safety standards and promoted a culture of safe work practices.
- Created workforce schedules for peak periods while maintaining safety and operational standards.
- Implemented cost-saving operational improvements to reduce service failures.
- Oversaw daily operations to maintain efficiency across departments.
- Managed inventory control and distribution logistics for optimized supply chain processes.
- Led staff training programs to improve skills and operational effectiveness.
- Analyzed performance metrics to identify improvement opportunities and optimize resource use.
HUB Pickup & Delivery Manager
FedEx Ground
East Brunswick
05.2021 - 05.2024
- Lead package operations and customer care teams, driving 20% faster delivery times.
- Oversee staffing strategies and safety compliance, reducing incidents by 13% annually.
- Collaborate with sales and district leaders to expand market share and improve customer satisfaction.
- Managed delivery schedules to ensure timely product distribution.
- Coordinated with cross-functional teams to streamline logistics processes.
HUB Sort Manager
FedEx Ground
Secaucus
09.2018 - 05.2021
- Led a team of 15 handling 26,000 packages nightly with consistent quality and safety improvements.
- Conducted safety meetings and training programs to boost employee performance and reduce damage.
- Supervised sorting operations to ensure efficiency and accuracy in product handling.
- Trained team members on proper sorting techniques and safety protocols.
- Coordinated with logistics to optimize product flow within the warehouse environment.
- Monitored equipment performance, addressing issues to maintain operational standards.
- Implemented sorting procedures to streamline workflow and reduce processing time.
- Collaborated with management to develop training materials for new employees.
- Trained team members on safety protocols and operational procedures.
HUB Area Manager
FedEx Ground
Woodbridge
01.2016 - 09.2018
- Led a high-performing team of 200 hourly employees and 15 exempt staff, overseeing daily operations across multiple sort areas in a high-volume distribution hub.
- Directed workforce planning, compliance, and service execution to ensure on-time dispatch and delivery while maintaining safety and productivity standards.
- Implemented performance tracking initiatives that reduced misloads and operational delays by 15%.
- Partnered with senior leadership on volume forecasting, labor optimization, and facility readiness for peak season surges.
- Drove quality improvements through the application of QDM (Quality Driven Management) principles and continuous improvement initiatives.
- Promoted a culture of accountability and safety by enforcing OSHA and DOT compliance and conducting regular risk assessments.
- Coordinated staff schedules to optimize workflow efficiency.
Education
Prospect Heights High School
Brooklyn , NYSkills
- WAREHOUSE AND DISTRIBUTION MANAGEMENT
- ADVOCATE OWNERSHIP
- DRIVE INNOVATIVE STRATEGIES
- STAFF DEVELOPMENT
- TRAINING & MENTORING
- TEAM ENGAGEMENT
- QUALITY ASSURANCE
- MARKET STRATEGY
- STAFF TRAINING
- COST REDUCTION STRATEGIES
- POLICY ENFORCEMENT
- SCHEDULE OVERSIGHT
- TEAM LEADERSHIP
- SAFETY COMPLIANCE
- ROUTE OPTIMIZATION
- KPI MONITORING
- CUSTOMER RETENTION AND DEVELOPMENT
- MICROSOFT EXCEL PROFICIENCY
- KRONOS EXPERTISE
- LEAN AND SIX SIGMA METHODOLOGIES
- WMS SYSTEMS KNOWLEDGE
- Workforce planning
Awards Recognition
- DELV Values Award, FY20, Safety Culture Improvement
- Hub Area Manager of the Year, FY18
- Bravo Zulu Awards, FY16 & FY17, Safety & Productivity Excellence
Timeline
HUB Assistant Senior Manager
FedEx Ground
05.2024 - 08.2025
HUB Pickup & Delivery Manager
FedEx Ground
05.2021 - 05.2024
HUB Sort Manager
FedEx Ground
09.2018 - 05.2021
HUB Area Manager
FedEx Ground
01.2016 - 09.2018
Prospect Heights High School