Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
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Ricardo Souza

Ricardo Souza

Sarasota

Summary

Dynamic sales professional with expertise in customer service and sales, honed at Firkins Automotive Group. Proven track record in enhancing customer satisfaction and retention through strategic follow-ups and relationship building. Skilled in teamwork and collaboration, consistently achieving sales goals and optimizing showroom appeal. Recognized for problem-solving abilities and effective time management.

Overview

12
12
years of professional experience

Work History

Sales Associate

Firkins Automotive Group
01.2018 - Current
  • Assisted customers in product selection, providing expert knowledge on vehicle features and benefits.
  • Processed sales transactions efficiently, ensuring accuracy and adherence to company policies.
  • Collaborated with team members to maintain optimal inventory levels and display vehicles effectively.
  • Conducted follow-up communications with clients to enhance customer satisfaction and retention rates.
  • Trained new staff on sales techniques and customer service best practices, fostering a collaborative environment.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Germain Toyota
01.2013 - 12.2017
  • Analyzed customer feedback to identify trends, implementing strategies for improved service delivery.
  • Developed promotional displays, increasing product visibility and enhancing overall showroom appeal.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.

Education

MBA - Business Administration

Unimep
Piracicaba-SP-Brazil
03-1983

Business Administration

Dom Bosco
Piracicaba-Sao Paulo-Brazil
12-1982

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Sales expertise
  • Product sales

Accomplishments

  • Awarded “Employee of the Month” in 2014-2018-2019-2020.

Affiliations

  • SCCA Sports Car Club of America
  • USAC United States Auto Club
  • FIA Volunteer

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional

Timeline

Sales Associate

Firkins Automotive Group
01.2018 - Current

Sales Associate

Germain Toyota
01.2013 - 12.2017

MBA - Business Administration

Unimep

Business Administration

Dom Bosco

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