Years of professional customer service experience
RICARDO VARELA
Jersey City,NJ
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
Work History
Food Delivery Driver
Uber Eats
Jersey City, NJ
10.2016 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Food Delivery Driver
GrubHub
Jersey City, NJ
05.2016 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Developed and maintained professional relations between customer, store personnel and company.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Call Center Customer Service Representative
Maximus Health Services
New York, NY
06.2013 - 10.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Enrolled consumers in medicaid, medicare, child health and private health plans.
- Assisted brokers market facilitators with their client's applications
- Processed complaints to the department of health
- Compared the benefits and costsplans and the quality ratings of health plans
Education
High School Diploma -
GEORGE WESTINGHOUSE CAREER AND TECHNICAL EDUCATION
105 Johnson Street ,Brooklyn, NY 1120106.1997
Skills
- Payment Collection
- Reliable Vehicle
- Customer Service
- Complaint Resolution
- Traffic Routing Planning
- Excellent Communication
- Order Verification
- Hardworking and Responsible
Accomplishments
- Independently researched, responded to and followed up on requests from management personnel.
- Scheduled regular staff training to enhance product knowledge, improving customer service.
- Conducted personalized tours for new employees as part of the orientation program.
- Efficiently operated copy and fax machines to reduce equipment misuse.
Languages
Spanish
Native or Bilingual
Volunteering
Iglesia Pentecostal JesuCristo
Church Volunteer
- Assist in electrical repair of various electrical appliances.
- General church activities such as ensuring the seating and organization of the church before services.
References
References will be furnished upon request
Timeline
Food Delivery Driver
Uber Eats
10.2016 - Current
Food Delivery Driver
GrubHub
05.2016 - Current
Call Center Customer Service Representative
Maximus Health Services
06.2013 - 10.2016
High School Diploma -
GEORGE WESTINGHOUSE CAREER AND TECHNICAL EDUCATION
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