Summary
Overview
Work History
Education
Skills
Affiliations
WORK HISTORY
Timeline

Liam Vasquez

Food Server, Bartender, Cook
Tampa,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Manager, Assistant Manager, Shift Manager

Chipotle Mexican Grill Inc
Wesley Chapel, FL
11.2018 - 07.2020

Manager, Assistant Manager, Shift Mgr

CARPE DIEM PIZZA, INC
Lutz,, FL
11.2016 - 11.2018

Job Responsibilities

Manager, Assistant Manager, Shift Manager
2016 - 07.2000
  • Performed continuous evaluations of business operations to effectively align workflow for optimal area coverage and customer satisfaction
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
  • Assist General Manager with planning and executing of achieving weekly labor of 20 plus employees and food cost goals.; efficient scheduling and minimal food waste
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Reconciled cash and credit card transactions to maintain accurate records
  • Hiring and training new Team Members, implementing safety conducts for delivery drivers, manage costs, loss prevention, in general; develop Team Members to work in their full potential in fast paced yet fun working environment
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

Lead Hostess / Front Assistant

SPICE ASIAN FUSION, Restaurant, Sushi Bar & Lounge
New Port Richey, FL
11.2015 - 06.2016
  • Manage in person and telephone guest inquiries, customer service requests, and reservation booking in timely manner
  • Develop rapport with guests; learn and use guests names and generate repeat business through friendly attitude and extensive cuisine knowledge
  • Spot VIP clients immediately and provide special treatment including preferred table
  • Inquire about drink orders and provide information to wait staff
  • Escort guests to designated table given
  • Provide guests information about specials with sincere advice and obliging recommendations
  • Monitor open dining sections of restaurant for empty and cleaned tables
  • Manage flow of customers
  • Track station assignments and seating rotation
  • Train new host / hostess on service policies and operations
  • Answer incoming calls, assist with "to go" orders

Education

TIPS Management Certification - Certificate Number 17375241

Food Protection Manager Certification, ServSafe
2019

Commission Certificate - Notary Public- Signing Agent

National Notary Association, Florida
04.2022

No Degree - Business Administration And Management

Hillsborough Community College (In Progress), Tampa, FL

4-40 / 2-20 - Insurance

Hillsborough Community College, Tampa, FL

Skills

  • Excellent customer service skills
  • Strong communication skills, tact and diplomacy
  • Ability to lead and motivate teams and influence people
  • Self-starter, micromanaging not necessary
  • Enthusiasm and ability to learn quickly
  • Great organizational skills, Energy and stamina, as well as resilience
  • Results-driven approach to work
  • Decision-making and problem-solving skills
  • Ability to work well under pressure

Affiliations

  • Filipino American Social Club - FASC
  • Philippine American Cultural Organization-PACO
  • National Notary Association Member
  • Volunteer, Big Cat Rescue
  • Volunteer, Jaycees Haunted House

WORK HISTORY

ILLUMINATION INSURANCE AGENCY, LLC - Business
Services / (CSR) Customer Service Representative
Chicago , Tampa 09/2014 - Present

  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Work as efficient team member with agency Producer to assemble, market and place coverage for new clients
  • Develop and create effective filing system to accelerate paperwork processing
  • Attend to clients needs by producing binders, certificates, policies, endorsements, and other related items; verify their accuracy using established agency checklist
  • Operated with high integrity, built trust, and Earned sustained credibility with internal and external clientele
  • Generate sales and inventory reports in CRM / EXCEL with data from variety of sources, maintaining a100% accuracy rate
  • Work under strict deadlines to meet new business production goals and objectives as established
  • Prepare proposals and complete application in coordination with Producers; submit applications to eligible and appropriate carriers; obtains client signatures on all applications, follow up to ensure timely receipt of quotations and policies
  • Supported marketing programs and campaigns with content and messaging to drive demand
  • Notary Public - Notary Services

Timeline

Manager, Assistant Manager, Shift Manager - Chipotle Mexican Grill Inc
11.2018 - 07.2020
Manager, Assistant Manager, Shift Mgr - CARPE DIEM PIZZA, INC
11.2016 - 11.2018
Lead Hostess / Front Assistant - SPICE ASIAN FUSION, Restaurant, Sushi Bar & Lounge
11.2015 - 06.2016
Job Responsibilities - Manager, Assistant Manager, Shift Manager
2016 - 07.2000
Food Protection Manager Certification - TIPS Management Certification, Certificate Number 17375241
National Notary Association - Commission Certificate, Notary Public- Signing Agent
Hillsborough Community College (In Progress) - No Degree, Business Administration And Management
Hillsborough Community College - 4-40 / 2-20, Insurance

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Liam VasquezFood Server, Bartender, Cook