Ricardo Zavala
Chicago,IL
Summary
Proven track record in optimizing workflows and enhancing customer satisfaction, notably at Al Warren Oil Company. Expert in time management and forklift operation, I excel in safe driving and efficient loading, achieving significant improvements in delivery efficiency and safety protocols. Skilled in multitasking, I ensure seamless operations and superior service.
Overview
14
14
years of professional experience
Work History
Driver
Al Warren Oil Company
Chicago, IL
02.2020 - 03.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
AV Technician
Summits of Chicago
Chicago, IL
01.2015 - 01.2020
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
- Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
- Provided exceptional customer service, anticipating and fulfilling clients'' needs regarding audiovisual requirements for their events.
- Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
Warehouse Lead
The Hon Company
Muscatine, IA
07.2010 - 01.2015
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Used hand-held scanners and physical logs to accurately track item movements.
- Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
- Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
Education
Diploma - General Studies
Hubbard High School
Chicago, IL04.2007
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Loading and unloading
- Order picking and processing
- Shipping and packaging
- Multitasking
- Forklift Operation
Timeline
Driver
Al Warren Oil Company
02.2020 - 03.2024
AV Technician
Summits of Chicago
01.2015 - 01.2020
Warehouse Lead
The Hon Company
07.2010 - 01.2015
Diploma - General Studies
Hubbard High School