Celeste Reyes
Yucca Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercialist Specialist 2
Cox Automotive
06.2023 - Current
- Achieved higher client satisfaction by providing tailored commercial solutions for their business needs.
- Developed strategic partnerships with key industry players to increase market presence and expand the client base.
- Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
- Maintained strong relationships with vendors, negotiating better deals to reduce costs while maintaining product quality.
- Collaborated with cross-functional teams to develop innovative strategies for reaching untapped markets and increasing sales revenues.
- Identified inefficiencies within internal procedures by conducting regular audits; implemented necessary changes for enhanced productivity.
- Demonstrated exceptional adaptability by thriving in a fast-paced commercial environment, consistently meeting deadlines and delivering high-quality outcomes for clients.
Business Services Specialist
Cox Automotive
11.2021 - 06.2023
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Communicated professionally with colleagues, freelancers and clients.
Recreation Leader
Recreational Services
11.2017 - 12.2019
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Developed positive and productive relationships with kids, parents and staff.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Student Worker
Community College
02.2018 - 05.2019
- Managed supplies, processed new orders and maintained inventory organization for team.
- Offered quality clerical support to department personnel.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Produced high-quality communications for internal and external use.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Education
Communication Studies
San Francisco State University
San Francisco, CA06.2022
Associate of Arts - Communication Studies
Copper Mountain College
Joshua Tree, CA05.2019
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Microsoft Exchange
- Establishing and Maintaining Customer Relationships
- Building Customer Trust and Loyalty
- Customer Experience
- Administrative and Office Support
- Cultural Awareness
- Employee Presentations
- Customer Interaction
- Promotions Programs
- Microsoft Office
Certification
- Explore, Engage, and Expose Program , Cox Automotive Professional Development - 3/22/2023
Timeline
Commercialist Specialist 2
Cox Automotive
06.2023 - Current
Business Services Specialist
Cox Automotive
11.2021 - 06.2023
Student Worker
Community College
02.2018 - 05.2019
Recreation Leader
Recreational Services
11.2017 - 12.2019
Communication Studies
San Francisco State University
Associate of Arts - Communication Studies
Copper Mountain College