Summary
Overview
Work History
Education
Skills
Timeline
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RICAYAA TOMLINSON

Philadelphia,PA

Summary

Compassionate healthcare professional with experience in patient engagement, care coordination, and community outreach. Skilled in supporting diverse populations through advocacy, education, and equitable access to care. Adept at fostering trust, improving patient outcomes, and collaborating with multidisciplinary teams to address medical and social needs. Committed to advancing health equity through empathy, communication, and evidence-based practices.

Overview

8
8
years of professional experience

Work History

Patient Engagement Specialist

Oak Street Health
10.2024 - Current
  • Manage a caseload of 300 patients every 6 weeks through coordinated outreach, home visits, and follow-up calls.
  • Conduct 30+ home visits and 225+ outreach calls weekly to support patient engagement, education, and access to care.
  • Connect patients to community resources and facilitate effective communication between patients and their care teams to enhance outcomes.
  • Maintain accurate documentation and support clinic workflow efficiency while ensuring confidentiality and adherence to compliance standards.

Patient Services Associate

University of Pennsylvania Hospital
09.2022 - 09.2024
  • Registered and verified patient information for the Labor & Delivery, Rheumatology, and Emergency Department units in fast-paced hospital settings.
  • Coordinated with clinical and administrative teams to maintain patient flow and minimize wait times.
  • Supported patients and families during sensitive and high-stress situations with empathy and professionalism.
  • Handled insurance verification, payments, and admissions/discharges while ensuring accurate documentation and policy compliance.
  • Assisted with scheduling, record retrieval, and care coordination to promote continuity of care.

Public Health Intern

Netter Center for Community Partnerships
12.2017 - 08.2024
  • Researched health equity vs. equality across neurology, cardiology, and community health to identify disparities and interventions.
  • Developed youth advocacy toolkits and guided students in analyzing data on gun violence, access to care, and social determinants of health.
  • Collaborated with mentors and community leaders to create and present public health awareness projects.
  • Facilitated workshops promoting advocacy, leadership, and critical thinking among youth participants.
  • Conducted research on community needs to inform program development and resource allocation.

Direct Care Worker

Aveanna Healthcare
01.2019 - 08.2022
  • Assisted clients with daily living activities (ADLs), including meal preparation, hygiene, dressing, and mobility per individualized care plans.
  • Monitored and reported changes in physical or emotional condition to ensure consistent, quality care.
  • Provided companionship and emotional support to promote independence and well-being.
  • Maintained safe, sanitary living environments and upheld infection control standards.
  • Supported clients with medication reminders, exercises, and transportation as needed.

Education

Master of Public Health - Policy And Advocacy

Thomas Jefferson University
Philadelphia, PA
03-2028

Bachelor of Science - Health Policy and Administration

Pennsylvania State University
State College
12-2024

Skills

  • Patient Care & Communication
  • Care Coordination & Case Management
  • Health Equity & Community Advocacy
  • Data Collection, Reporting & Analysis
  • Electronic Health Records (EHR) & EPIC Systems
  • Public Health Education & Program Development
  • Insurance Verification & Healthcare Administration
  • Infection Control & Environmental Safety
  • Multidisciplinary Team Collaboration
  • HIPAA Compliance & Confidential Documentation

Timeline

Patient Engagement Specialist

Oak Street Health
10.2024 - Current

Patient Services Associate

University of Pennsylvania Hospital
09.2022 - 09.2024

Direct Care Worker

Aveanna Healthcare
01.2019 - 08.2022

Public Health Intern

Netter Center for Community Partnerships
12.2017 - 08.2024

Master of Public Health - Policy And Advocacy

Thomas Jefferson University

Bachelor of Science - Health Policy and Administration

Pennsylvania State University

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RICAYAA TOMLINSON