Ricci Do
Escondido,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Restaurant General Manager
Jollibee Food Corporation.
San Diego, CA
04.2023 - Current
- Developed and implemented. Operational goals, business goals (sales, profit, FSC, and customer satisfaction).
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, and customer service.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Bakeshop General Manager
Red Ribbon Bakeshop
San Diego, CA
03.2013 - 04.2023
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and maintained relationships with customers and vendors.
- Hired and trained Shift Supervisors and Crew.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Oversaw P&Ls and achieved margin targets consistently.
Bakeshop Supervisor
Red Ribbon Bakeshop
San Diego, CA
12.2009 - 04.2013
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Coordinated employee schedules according to shift changes and availability.
Credit Officer
Globe Telecom Inc.
Mandaluyong, Philippines
08.1997 - 10.2008
- Reviewed credit applications and financial statements to determine customer creditworthiness when applying for mobile phones.
- Investigated customer complaints regarding billing errors or other discrepancies.
- Collaborated closely with sales teams to understand their needs while ensuring sound risk management practices were followed.
- Worked closely with collections departments in order to ensure timely payments from customers.
Education
Bachelor of Science - Business Administration
Polytechnic University of The Philippines
Manila PhilippinesSkills
- Business Management
- Budget Planning
- Forecasting
- Inventory Management
- Food Safety
- Cost management and Control
- Purchasing
- Order Management
- Customer Relations
- Vendor coordination
- Staff Development
- POS system knowledge
- Staff Scheduling
Timeline
Restaurant General Manager
Jollibee Food Corporation.
04.2023 - Current
Bakeshop General Manager
Red Ribbon Bakeshop
03.2013 - 04.2023
Bakeshop Supervisor
Red Ribbon Bakeshop
12.2009 - 04.2013
Credit Officer
Globe Telecom Inc.
08.1997 - 10.2008
Bachelor of Science - Business Administration
Polytechnic University of The Philippines
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