Ricci M. Reichenbach

• Utilized IRS systems to process taxpayer requests accurately and promptly. Was assigned to special line for Identity Theft Assistance.
• Guided clients through complex tax regulations and procedures, enhancing understanding and compliance.
• Utilized IRS systems to process taxpayer requests accurately and promptly.

• Reviewed and classified IT requests for VITA, ensuring compliance with established guidelines. Approved and monitored IT requests for VITA, facilitating timely processing and delivery. Established a database to manage and monitor IT request submissions. for tracking of deliveries. Reported weekly to management for non-received item requests. Contacted and responded to vendors in Mexico, China, and India.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Ordered, tracked, and delivered IT software and hardware requests, ensuring timely availability. Developed procedures and a database for efficiently tracking requests and deliveries, streamlining the procurement process. Reconciled invoices and purchase orders for requests delivered. Tracked inventory for all IT purchases, maintaining accurate records to support procurement decisions.
• Managed vendor relationships, ensuring compliance with state regulations and performance standards.
• Developed and implemented procurement strategies to optimize supply chain efficiency.
• Streamlined procurement processes, reducing cycle times and enhancing operational effectiveness.

Instructor for IT and Accounting classes. Taught Speech and Business classes.

Developed and implemented engaging curriculum to enhance student learning outcomes.

Facilitated interactive workshops to promote critical thinking and collaboration among students.

Mentored junior instructors to improve teaching methodologies and classroom management techniques.

• Instructed on information processing techniques. Taught multiple classes including all Business Management and Accounting classes. Also Information Technology classes.
• Developed and implemented curriculum for diverse student populations.
• Utilized innovative teaching methods to enhance student engagement and comprehension.
• Conducted assessments to measure student performance and adjust teaching strategies accordingly.