Summary
Overview
Work History
Education
Skills
Timeline
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Ricci Lucas Randolph

Ricci Lucas Randolph

Goldsboro,NC

Summary

Versatile and dynamic professional with a proven track record at Velociti Services, excelling in staff management and customer service. Demonstrates exceptional attention to detail and adaptability, enhancing team productivity and achieving high customer satisfaction rates. Skilled in operations management and effective communication, fostering team collaboration and driving project success.

Overview

11
11
years of professional experience

Work History

Supervisor

Velociti Services
08.2022 - Current
  • Assessed staff achievements periodically, delivering constructive feedback aimed at enhancing role development.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

School Bus Driver

Wilson County Public Schools
09.2013 - 08.2018
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Communicated information to parents to promote good communication and transparency.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.

Driver

Uber And Lyft
03.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.

Delivery Driver

DoorDash
02.2020 - 06.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Motor Coach Operator

Greyhound Lines, Inc.
01.2019 - 02.2022

Safely delivered passengers to destinations.

  • Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.
  • Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
  • Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.

School Bus Driver

Rocky Mount Preparatory School
08.2018 - 10.2019
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Assisted students with boarding and exiting bus to reduce safety issues.

Education

Associate Of Arts And Sciences - Medical Coding And Billing

Ultimate Medical Academy
Clearwater, FL

GED - Adult Education

Wilson Technical Community College
Wilson, NC
05.2002

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Staff discipline
  • Processes and procedures
  • Operations management
  • Project management
  • Schedule development
  • Policy enforcement
  • Conflict resolution
  • Software experience
  • Industrial hygiene
  • Verbal and written communication
  • Safety protocols
  • Payroll processing
  • Task delegation
  • Quality control
  • Documentation and reporting
  • Human resources management
  • Teamwork and collaboration
  • Multitasking Abilities
  • Time management
  • Excellent communication
  • Adaptability and flexibility
  • Active listening
  • Self motivation
  • Reliability

Timeline

Supervisor

Velociti Services
08.2022 - Current

Driver

Uber And Lyft
03.2020 - Current

Delivery Driver

DoorDash
02.2020 - 06.2023

Motor Coach Operator

Greyhound Lines, Inc.
01.2019 - 02.2022

School Bus Driver

Rocky Mount Preparatory School
08.2018 - 10.2019

School Bus Driver

Wilson County Public Schools
09.2013 - 08.2018

Associate Of Arts And Sciences - Medical Coding And Billing

Ultimate Medical Academy

GED - Adult Education

Wilson Technical Community College
Ricci Lucas Randolph