Rich Cross
Retail Management | Store Manager | Operations Manager | Inventory Manager
Phoenix,AZ
Summary
To transition from a high school math teacher back to retail management . Years of experience in operations, labor scheduling, inventory management and P&L management can contribute significantly to any team.
Overview
32
32
years of professional experience
10
10
years of post-secondary education
Work History
High School Math Teacher
Paradise Valley School District
Scottsdale, AZ
02.2019 - 01.2022
- Employed math lessons, demonstrations and interactive activities to teach and instruct high school students using educational materials, books and other learning aids.
- Kept abreast of technological advances in mathematics and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of high school students.
- Managed student behavior in classroom and administered approved discipline to create classroom environment conducive to learning.
Substitute Teacher, K-12
Mesa Unified School District
Mesa, AZ
03.2018 - 02.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Sound Engineer / Band Manager
Self-employed
Antioch , CA
03.2007 - 09.2016
- Worked with local bands to help secure gigs, market their image and facilitate recording projects
- Worked soundboard for live shows.
Operations Analyst
Longs Drugs
Walnut Creek, CA
04.2004 - 01.2007
- Designed and managed intranet site used for departments to communicate to the field. This reduced dozens of email sent out to stores by multiple departments each day.
- Designed database to track pricing discrepancies which eliminated labor needed to staff "hotline".
- Created reports used to communicate operation and financial result to Store and Pharmacy management teams.
- Became expert in gathering data from various systems and recommended solutions to solve operational and financial efficiencies.
Staff Accountant
Clay, Millias, and Co, LLP
Antioch, CA
03.2004 - 09.2004
- Prepared income taxes, forms 940, 941, DE-88, and DE-6,
- Generate and analyze financial statements for individual, partnership, corporate and s-corporation clients.
- Performed compliance audits for small business.
Inventory Manager / Operations Manager
Best Buy
Pinole, CA
03.2000 - 09.2004
- Accountable for inventory control, loss prevention, and warehouse operations
- Responsible for monthly P&L analysis and developing plans for cost controls and revenue improvement
- District Specialty Coach. Responsible for developing and training all new Inventory Managers.
General Manager
CompUSA
Concord, CA
02.1996 - 03.2000
- Responsible for retail, direct sales, classroom training center, and technical services business units
- Overall responsibility for P&L performance.
- .Increased revenue annually to become one of the highest revenue stores in the western zone
- Achieved highest customer satisfaction scores
- In the top 10% for controlling expenses and maximizing margin
- Awarded Presidents Club status for 1998.
Regional Merchandising Manager
Blockbuster Entertainment
South San Francisco, CA
01.1995 - 01.1997
- Developed marketing programs for underperforming stores
- Analyzed demographic data to select new store locations and product mix.
- Tested marketed auxiliary products such as snacks and toys.
Regional Loss Prevention Manager /Auditor
Blockbuster Entertainment
01.1993 - 01.1994
- Designed financial and operational audit system which had significant impact on performance, reducing controllable expenses, improving operations, and uncovering fraudulent activities
- Reporting to the Zone Finance Manager, responsibilities included uncovering and analyzing unfavorable variances in weekly postings and monthly P&L's.
District Manager
Blockbuster Entertainment
01.1989 - 01.1993
- Became the training District Manager and developed all new DM's for the region.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised 15 locations to enforce high-quality standards of operation.
Education
Secondary Teaching Certificate - Education
Rio Salado College
Tempe, AZ 04.2018 - 09.2019
Coding Bootcamp - Web Development
University of Arizona
Chandler, AZ 04.2017 - 09.2017
M.B.A - Finance
California State University - East Bay
Hayward, CA 06.1986 - 05.1990
Bachelor of Arts - Radio And Television Broadcasting
San Francisco State University
San Francisco, CA 08.1979 - 05.1983
Skills
Microsoft Office
Team leadership and coaching
Scheduling and Labor Management
Merchandising
Operations
P&L management
Inventory and Loss Prevention Management
Decision-making skill
Maximizing profitability
Relationship building and management
Training and mentoring
Timeline
High School Math Teacher
Paradise Valley School District
02.2019 - 01.2022
Secondary Teaching Certificate - Education
Rio Salado College
04.2018 - 09.2019
Substitute Teacher, K-12
Mesa Unified School District
03.2018 - 02.2019
Coding Bootcamp - Web Development
University of Arizona
04.2017 - 09.2017
Sound Engineer / Band Manager
Self-employed
03.2007 - 09.2016
Operations Analyst
Longs Drugs
04.2004 - 01.2007
Staff Accountant
Clay, Millias, and Co, LLP
03.2004 - 09.2004
Inventory Manager / Operations Manager
Best Buy
03.2000 - 09.2004
General Manager
CompUSA
02.1996 - 03.2000
Regional Merchandising Manager
Blockbuster Entertainment
01.1995 - 01.1997
Regional Loss Prevention Manager /Auditor
Blockbuster Entertainment
01.1993 - 01.1994
District Manager
Blockbuster Entertainment
01.1989 - 01.1993
M.B.A - Finance
California State University - East Bay
06.1986 - 05.1990
Bachelor of Arts - Radio And Television Broadcasting
San Francisco State University
08.1979 - 05.1983