Rich Decker

• Supported and supervised team of 5 certified installers.
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
• Led operational team in creation, roll out and management of new products.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.

Through various lead services called and made follow up appointments with prospects for insurance or other financial services that the company offered