Rich Martin
Lancaster,OH
Summary
Dynamic Business Development Manager with a proven track record in client relationship management, negotiation, and strategic planning. Committed to enhancing customer satisfaction and driving sales growth through targeted strategies and effective team collaboration.
Overview
31
31
years of professional experience
Work History
Business Development Manager
Kirkbride Land & Snow Management
Carroll, Ohio
04.2024 - Current
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Established new customer accounts through effective negotiation and sales closing techniques, contributing to revenue growth.
- Recognized potential clients, cultivated relationships, and formulated proposals aligned with scope of work and customer needs.
- Developed rapport with clients to improve customer satisfaction and foster long-term loyalty.
- Collaborated with sales teams to optimize customer outreach efforts.
- Assisted in crafting marketing strategies that increased brand visibility and aligned with customer needs.
- Organized meetings between senior management and prospective customers.
Owner/Operator
Total Concepts for your Backyard
Lancaster, OH
06.2017 - 09.2018
- Oversaw daily operations for outdoor design and installation projects, ensuring timely completion and client satisfaction.
- Cultivated strong client relationships to accurately assess and meet their backyard needs.
- Enhanced customer service by ensuring on-time shipments and effectively resolving issues.
Operations Manager - Bird Division Sales
Rentokil/Ehrlich Pest Control
Columbus, Ohio
01.2016 - 04.2017
- Monitored processes, team performance, and customer service to enhance efficiency and quality.
- Supervised daily workflows of employees to optimize productivity and uphold quality standards.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Salesperson
Bird B Gone
Mission Viejo, California
11.2002 - 12.2015
- Cultivated key customer relationships that directly contributed to sales growth.
- Executed strategic customer meetings to enhance sales of company products and services.
- Engaged customers in meaningful conversations to understand their needs and foster loyalty.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed and implemented strategies to meet sales quotas.
- Delivered personalized service to strengthen customer relationships and loyalty.
- Provided product information to customers to enhance their understanding. about products and services offered by company.
- Maintained current product knowledge to effectively assist customers in making informed decisions.
- Recruited, hired and trained new hires to optimize profitability.
Operations Manager/Branch Manager
Rentokil Pest Control
, MD
03.1995 - 07.2002
- Monitored and enhanced process efficiency, team performance, and customer service outcomes.
- Analyzed monthly financial performance to identify trends and inform decision-making.
- Led onboarding and mentoring initiatives for new employees to ensure effective understanding of company programs.
Education
Some College (No Degree) - Business
Lorain County Community College
Elyria, OHSkills
- Team collaboration
- Sales forecasting
- Problem solving
- Effective communication
- Forecasting
- Team leadership
- Revenue development
- Goals and performance
Martin Shelter Blanket, Inc. 501c3
- Vice President/Co Owner of Martin Shelter Blanket, Inc 501c3. Made and provided blankets to local homeless shelters, animal shelters, battered women's shelter, Lancaster Police and Fairfield Medical Center.
- Obtained operating capital through donations, grants and fund raisers.
Timeline
Business Development Manager
Kirkbride Land & Snow Management
04.2024 - Current
Owner/Operator
Total Concepts for your Backyard
06.2017 - 09.2018
Operations Manager - Bird Division Sales
Rentokil/Ehrlich Pest Control
01.2016 - 04.2017
Salesperson
Bird B Gone
11.2002 - 12.2015
Operations Manager/Branch Manager
Rentokil Pest Control
03.1995 - 07.2002
Some College (No Degree) - Business
Lorain County Community College