Rich Miller
Restaurant Manager
Grand Blanc,MI
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
33
33
years of professional experience
Work History
Restaurant Manager
Mr. B’s Roadhouse
06.1999 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules of up to 40 employees to optimize coverage during peak hours and improve workflow.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Monitored inventory levels and managed supply orders to maintain stock availability without excess waste.
Bartender Shift Manager
Mr. B’s Roadhouse
12.1995 - 06.1999
- Supervised daily bar operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored bartending staff on cocktail preparation and customer engagement techniques.
- Developed beverage menu offerings by analyzing customer preferences and seasonal trends.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
Pharmacy Technician
Meijer
05.1993 - 06.1996
- Dispensed medications accurately, adhering to safety protocols and regulatory guidelines.
- Assisted pharmacists in preparing prescriptions, ensuring compliance with state and federal laws.
- Managed inventory levels, performing regular stock checks to prevent shortages or overstock situations.
- Trained new pharmacy staff on operational procedures and customer service expectations.
Education
Associate of Arts - General Studies
Oakland Community College
Bloomfield Hills, MISkills
Customer engagement
Effective team leadership
Prioritization and scheduling
Recruiting and interviewing
Staff training and development
Inventory control and record keeping
Timeline
Restaurant Manager
Mr. B’s Roadhouse
06.1999 - Current
Bartender Shift Manager
Mr. B’s Roadhouse
12.1995 - 06.1999
Pharmacy Technician
Meijer
05.1993 - 06.1996
Associate of Arts - General Studies
Oakland Community College