Rich Spaulding
Kennesaw,GA
Summary
Results-driven sales professional with extensive experience in mortgages, real estate, and furniture sales. Proven track record of building strong client relationships and delivering exceptional customer service.
Expert communicator and negotiator, skilled at understanding customer needs and providing tailored solutions. Eager to leverage my sales expertise to start a career in the automotive industry.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Originator
Motto Mortgage Pioneers
02.2020 - 09.2024
- Explained different types of loans pertaining to client situations.
- Assisted clients in selecting the correct loan product and terms to meet needs and financial goals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Resolved discrepancies between borrowers, lenders, and financial institutions with detail orientation and efficiency.
- Updated borrowers through each step of loan application, approval, and closing processes while remaining attentive to customer needs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Developed an extensive network of referral partners to source new mortgage loan opportunities.
- Worked with underwriters to fix application problems and resolve issues.
Real Estate Agent
RE/MAX
07.2017 - 02.2020
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking and cold calling.
- Helped 200+ families buy and sell homes.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Generated leads for sales by making thousands of cold calls.
- Advertised client properties through websites, social media, and real estate guides.
Furniture Sales Associate
Ashely Furniture
04.2016 - 07.2017
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Marketing
University of Phoenix
Tempe, AZ06-2007
High School Diploma -
Yorktown High School
Yorktown, IN06-1997
Skills
- Sales Presentations
- Cold-calling
- Persuasion techniques
- Closing deals
- Goal-Oriented
- Calculating Prices
- Contract Negotiation
- Lead Follow Up
- Customer Relationship Management
- Friendly and Enthusiastic
- Professional Demeanor
- Competitive
Accomplishments
- Inducted into the RE/MAX Hall of Fame
- Licensed Mortgage Loan Originator
- Consistent top producer for Ashley Furniture
Timeline
Mortgage Loan Originator
Motto Mortgage Pioneers
02.2020 - 09.2024
Real Estate Agent
RE/MAX
07.2017 - 02.2020
Furniture Sales Associate
Ashely Furniture
04.2016 - 07.2017
Bachelor of Arts - Marketing
University of Phoenix
High School Diploma -
Yorktown High School
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