Richa Hagen
Phoenix,Arizona
Overview
13
13
years of professional experience
Work History
Server
True Food Kitchen - Scottsdale Quarter
02.2016 - Current
- Focus on meeting the exceptional standards set by Fox Restaurant Concepts
- Submit orders with guest's food preferences, allergies and individualized needs
- Demonstrates understanding of nutrition and discusses appropriate menu selection options with guest to meet diet requirements
- Checks trays during meal service within established time frames ensuring that quality, freshness, appearance standards are met
- Delivery of meal explaining what food items on plate
- Follow-up after 2 minutes after meal has been delivered to ensure guest is satisfied.
Server
Talavera - Four Seasons
10.2018 - 01.2021
- Focus on meeting the exceptional standards set by Four Seasons Resort as well as Forbes and AAA standards
- Submit orders with guest's food preferences, allergies and individualized needs
- Demonstrates understanding of nutrition and discusses appropriate menu selection options with guest to meet diet requirements
- Checks trays during meal service within established time frames ensuring that quality, freshness, appearance standards are met
- Delivery of meal explaining what food items on plate
- Follow-up after 2 minutes after meal has been delivered to ensure guest is satisfied.
Server / Bartender
Pita Jungle / Desert Ridge
01.2013 - 06.2015
- Focus on meeting the exceptional standards set by Pita Jungle group
- Submit orders with guest's food preferences, allergies and individualized needs
- Demonstrates understanding of nutrition and discusses appropriate menu selection options with guest to meet diet requirements
- Checks trays during meal service within established time frames ensuring that quality, freshness, appearance standards are met
- Delivery of meal explaining what food items on plate
- Follow-up after 2 minutes after meal has been delivered to ensure guest is satisfied.
Event Coordinator/Supervisor
Mojo Yogurt
11.2011 - 06.2015
- Ensured safe preparation, handling, and storage of all food items
- Facilitated marketing events to promote the Mojo brand locally
- Managed all out of store catering events
- Trained and developed new talent
- Monitored staff in order to ensure that all tasks has been completed
- Implemented the instructions of employer in order to set up for events, according to clients requests.
Education
High School certification -
Westside High School
Skills
- Fluent in English and Afrikaans (African Dutch)
- 14 years food service experience working effectively in a high volume, customer service oriented environment
- Current Food Handlers Card
- Knowledge in wines and liquors and specialized diets, etc
- Proficient in Microsoft Word, Excel, Outlook LMS
- Ability to work cooperatively with a wide range of personalities
- Sharp, innovative, quick learner, proven ability to adapt well to a challenge
- Easy to work with, cooperative and supportive team player
- Experience working with customers on a daily basis, to increase customer retention
- Proficiency with Aloha software, micros and toast
Timeline
Server
Talavera - Four Seasons
10.2018 - 01.2021
Server
True Food Kitchen - Scottsdale Quarter
02.2016 - Current
Server / Bartender
Pita Jungle / Desert Ridge
01.2013 - 06.2015
Event Coordinator/Supervisor
Mojo Yogurt
11.2011 - 06.2015
High School certification -
Westside High School
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