RICHAE LANCASTER
Creede,CO
Summary
Customer service skills throughout my work career. Management duties of bank runs, scheduling, inventory, hiring and firing duties. Confident to guide coworkers with a non-hostile, professional environment.
Overview
19
19
years of professional experience
Work History
Bartender
Tommyknowker Tavern
Creede, Colorado
10.2018 - 09.2026
- Processed customer checks promptly and accurately
- customer service
- Ensured safe, hazard-free environment for staff and patrons
Spa Coordinator
Ooh La Spa
Creede, Colorado
10.2020 - 07.2025
- Scheduled and organized appointments for clients
- Phone queue and customer communications
- Executed bank deposits, ensuring accurate financial reporting and security
- Managed phone queue for customer interactions
Education Sales Support Asst. Admin
Apple
Austin, TX
01.2017 - 01.2018
- Booked and processed special orders in SAP to maintain inventory accuracy
- Executed order entry tasks efficiently
- Distributed orders and managed mail and checks to ensure timely delivery
- Managed phone queue and provided email support to assist customers
Intern
Strong Events
Austin, TX
05.2016 - 08.2016
- Oversaw site setups for major events to ensure a smooth execution.
- Managed professional email correspondence
- Ordered and tracked packages efficiently
Customer Service
Hastings
San Marcos, TX
11.2015 - 03.2016
- Utilized effective communication skills to resolve customer inquiries and enhance service experience
- Improved customer satisfaction by addressing concerns and providing support
- Oversaw cash register operations during peak hours to ensure efficiency
Assistant Manager
Jamba Juice
Austin, TX
05.2011 - 05.2012
- Conducted bank runs to manage cash flow efficiently
- Executed opening and closing duties to ensure smooth store operations
- Coached crew members on smoothie preparation, guest service, and store standards
- Trained crew members on smoothie preparation, guest service, and adherence to store standards
- Executed bank runs to ensure timely cash availability
Manager
BnL's Snow Cone Stand
01.2010 - 01.2012
- Managed BnL's Snow Cone Stand daily operations and customer service flow.
- Oversaw daily operations and optimized customer service flow at BnL's Snow Cone Stand.
- Coordinated staff schedules, breaks, and shift coverage to ensure seamless operations at BnL's Snow Cone Stand.
- Trained team members on syrup prep, ice handling, and order accuracy to maintain product quality and service standards.
Child Watch
Granbury YMCA
Granbury, TX
02.2008 - 05.2011
Swim Lesson Instructor
Granbury City Pool
Granbury, TX
01.2010 - 01.2011
- Served in various roles during summers in 2010 and 2011, gaining diverse experience in aquatic settings.
- Supervised swimmers during classes and reinforced water safety rules
- Supervised swimmers during classes, ensuring adherence to water safety rules and fostering a safe environment.
- Demonstrated floating, kicking, breathing, and stroke techniques, enhancing students' swimming skills and confidence.
Education
Bachelor of Science - Applied Sociology, minor in Theater
Texas State University
San Marcos, TXSkills
- Cocktail mixing, SAP, Phone Response Beverage inventory queue/Email queue
- Customer engagement
- Experienced in Data Entry
- SAP
- Phone Queue/Email Que
- Microsoft Office skills
- Applied Data Analysis
- Social Research
- Easygoing, but determined
Timeline
Spa Coordinator
Ooh La Spa
10.2020 - 07.2025
Bartender
Tommyknowker Tavern
10.2018 - 09.2026
Education Sales Support Asst. Admin
Apple
01.2017 - 01.2018
Intern
Strong Events
05.2016 - 08.2016
Customer Service
Hastings
11.2015 - 03.2016
Assistant Manager
Jamba Juice
05.2011 - 05.2012
Manager
BnL's Snow Cone Stand
01.2010 - 01.2012
Swim Lesson Instructor
Granbury City Pool
01.2010 - 01.2011
Child Watch
Granbury YMCA
02.2008 - 05.2011
Bachelor of Science - Applied Sociology, minor in Theater
Texas State University