Victoria Zamora
San Antonio,TX
Summary
Detail-oriented professional with expertise in customer service and communication, honed in fast-paced environments. Proven ability to solve problems and maintain organization while supporting daily operations. Consistently delivers accurate results with a focus on professionalism.
Overview
9
9
years of professional experience
Work History
Bartender
Holey Moley
San Antonio, Texas
2024.11 - Current
- Mixed and presented cocktails according to guest preferences, ensuring warm, individualized service to enrich overall guest experience.
- Coordinated inventory control and stock replenishment activities.
- Oversaw accurate bar tab tracking and facilitated cash and credit card transaction processing.
Bartender
Drink Texas
San Antonio, TX
2021.11 - 2024.11
- Delivered high-quality drinks and exceptional service, enhancing customer experiences.
- Scouted local drink trends to inform bar menu selections and offerings.
- Trained bartenders on ingredients, pricing, and bar etiquette to ensure consistency.
- Fostered teamwork among staff members to promote outstanding customer service.
Bank Teller
Security Serice Federal Credit Union
san antonio, TX
2017.03 - 2021.06
- Processed diverse transactions, including deposits, withdrawals, bank wires, and loans.
- Authorized and researched transactions, including approving check holds and cashing decisions.
- Utilized consultative sales techniques to address members' financial needs with suitable products.
- Identified and prevented multiple instances of fraudulent checks.
Education
High School Diploma -
John Jay High School
San Antonio, TX2012-06
Skills
- Cocktail preparation
- Inventory management
- Bar tab tracking
- Customer service
- Staff training
- Trend analysis
- Call center support
- Team collaboration
- Typing proficiency
- Bartending expertise
- Cash handling experience
- Public communication skills
- Organizational skills
- Upselling techniques
- Strong work ethic
- Managed call flow with up to 2 calls in queue per minute
Timeline
Bartender
Holey Moley
2024.11 - Current
Bartender
Drink Texas
2021.11 - 2024.11
Bank Teller
Security Serice Federal Credit Union
2017.03 - 2021.06
High School Diploma -
John Jay High School