Richard Agusti
Las Vegas,NV
Summary
Driven Operations Manager with a proven track record at Big Boys Moving, L.L.C, enhancing customer satisfaction and employee retention through exceptional communication and team collaboration. Mastered multitasking in high-pressure environments, significantly improving service outcomes. Skilled in guest relations and payment processing, consistently delivering results beyond employer expectations.
Overview
12
12
years of professional experience
Work History
Operations Manager
Big Boys Moving, L.L.C
01.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Night Club Host/Front Door Host
Library
11.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Took reservations by phone, advised customers about our entertainment and daily events when applicable. Advised current wait times to enter club and cost to enter. What entry cost includes.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Night Club Host
Scores Las Vegas Gentlemans Club
08.2022 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
Education
Private Security Tactical Training - Civilian Protection in The Work Place
Allied Barton Security
Allied Barton Online Courses01.2015
High School Diploma -
Chapparral High School
Las Vegas, NV06.2008
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Exceptional communication
- Detail Oriented
- Professional Appearance
- Reservations
- Guest Relations
- Telephone reception
- Server Support
- Table Assignment Coordination
- Seating arrangements
- Up-selling techniques
- Promotional knowledge
- First Aid Training
- Greeting guests
- Phone Etiquette
- Guest complaint resolution
- Payment Processing
Affiliations
- Vegas Exclusive
Timeline
Night Club Host/Front Door Host
Library
11.2023 - 04.2024
Night Club Host
Scores Las Vegas Gentlemans Club
08.2022 - 04.2023
Operations Manager
Big Boys Moving, L.L.C
01.2013 - Current
Private Security Tactical Training - Civilian Protection in The Work Place
Allied Barton Security
High School Diploma -
Chapparral High School
Similar Profiles
Travis O'HalloranTravis O'Halloran
Sales/HR Rep at Good Ole Boys MovingSales/HR Rep at Good Ole Boys Moving
Carlos RodriguezCarlos Rodriguez
Moving Company at Big Boyz MovingMoving Company at Big Boyz Moving
Chase BethersChase Bethers
Moving Crew Leader at Big Ben's Moving and StorageMoving Crew Leader at Big Ben's Moving and Storage