Richard Amato
Clayton,NC
Summary
Accomplished Assistant Manager at Star Nursery, adept in Operations Management and fostering customer relations, significantly enhanced accuracy in cash handling and inventory management. Excelled in team leadership within the US Army, ensuring operational excellence and employee development. Proven track record in improving customer loyalty and employee performance, with a strategic approach to business administration and staff supervision.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Star Nursery
03.2013 - 11.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Infantry Team Leader
US Army
11.2007 - 02.2013
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance, and explosives.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Education
Associate of Science - Associate of Science
College of Southern Nevada
Las Vegas, NV06.2026
Skills
- Employee Performance Evaluations
- Task Delegation
- Cost Reduction
- Product and service knowledge
- Operations Management
- Employee Scheduling
- Recruiting and interviewing
- Marketing knowledge
- Product branding
- Retail Operations Management
- Sales Strategies
- Strategic Planning
- Money Handling
- Orientation and training
- Staff Training and Development
- Staff Supervision
- Performance reviewing
- Contract Management
- Workload Management
- Negotiation
- Recruitment and hiring
- Customer rapport
- Retail Operations
- Schedule oversight
- Budgeting and finance
- Staff Management
- Business Administration
- Staff Development
- Succession Planning
- Project Management
- Policy Enforcement
- Customer Relations
- Team motivation
Timeline
Assistant Manager
Star Nursery
03.2013 - 11.2019
Infantry Team Leader
US Army
11.2007 - 02.2013
Associate of Science - Associate of Science
College of Southern Nevada
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