Richard Atencio
Highlands Ranch,CO
Summary
Results-driven Sales Associate skilled in managing high-stress situations while maintaining exceptional service standards. Demonstrated ability in cash handling and conflict resolution, ensuring operational compliance and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Associate
Home Depot
Highlands Ranch, CO
08.2020 - Current
- Assisted customers by providing product information and recommendations.
- Processed transactions accurately and efficiently at the point of sale.
- Learned company policies and procedures to ensure compliance during operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Captain RTD Armed Security Officer
Allied Universal Security Services
Denver, CO
08.2010 - 08.2020
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular inspections of facilities to identify potential hazards or breaches.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Trained junior security staff on protocols, emergency procedures, and customer service best practices.
- Maintained detailed logs of daily activities, incidents, and safety reports for review by management.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
Denver, COSkills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent communication skills
- Listening skills
- Cash register operation
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Home Depot
08.2020 - Current
Captain RTD Armed Security Officer
Allied Universal Security Services
08.2010 - 08.2020
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver