Richard Barrera
Austin,TX
Summary
To transition my experience where I can utilize my acquired interpersonal and communication skills to resolve customer/client issues and foster a positive relationship in the business industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Coordinator
Parking Management Company
Austin, TX
09.2024 - Current
- Able to meet guest satisfaction by greeting and welcoming incoming hotel guests.
- Communicates with hotel staff and valet team regarding incoming arrivals, estimating how many guests may use valet.
- Reporting to work in clean and proper PMC attire.
- Stays organized with vehicle information to ensure guests receive their correct keys and vehicle.
- Takes precaution when parking or retrieving a vehicle to ensure no damages occur.
- Oversee GSAs (Guest Service Associates) when property manager is not on sight.
- Greet and gather guest information for valet services.
- Park and retrieve guest vehicles in a timely manner without causing damage to the property or the vehicle itself.
- Answer questions regarding payment or issues regarding PMC's valet services.
- Open doors and greet guests with a smile and welcoming attitude.
Server/Host
Pluckers Wing Bar
Austin, TX
01.2022 - 09.2024
- Able to meet Pluckers' guest service standards while upselling the Pluckers Club.
- Able to use Aloha Guest Manager and Toast Manager.
- Answers phones; communicates with callers politely with proper phone etiquette.
- Taking and presenting to-go orders as needed.
- Maintain specific side-work and closing duties as required.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Report to work in a neat clean uniform. Personal hygiene is essential.
- Complies with established sanitation standards, personal hygiene and health standards.
- Observes proper food preparation and handling techniques.
- Stores food properly and safely, marking the date and item and reports necessary equipment repair and maintenance to supervisor.
- Always keeps work area neat and clean.
Education
High School Diploma -
Yoakum High School
Yoakum, Texas05.2014
Skills
- Auditing
- Cash Handling
- Customer Service
- Upselling
- POS
- Team Oriented
- Payment processing
- Organizational skills
Certification
- Texas Alcoholic Beverage Commission, March 2024 - March 2026
ACHIEVEMENTS
Driver's License State of Texas
Timeline
Guest Services Coordinator
Parking Management Company
09.2024 - Current
Server/Host
Pluckers Wing Bar
01.2022 - 09.2024
High School Diploma -
Yoakum High School