Driven customer service representative with a proven track record in resolving inquiries, fostering relationships, and enhancing service delivery. Committed to leveraging problem resolution and critical thinking skills to ensure customer satisfaction.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer Service Representative
Irmo Chapin Recreation Commission
08.2022 - Current
Resolved customer inquiries through effective communication and problem-solving strategies.
Maintained accurate records of customer interactions to ensure service quality and continuity.
Collaborated with team members to enhance workflow efficiency and improve service delivery processes.
Fostered positive relationships with community members, promoting engagement with recreational programs.
Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
Addressed customer inquiries to ensure satisfaction and foster positive a positive service experience.
Juvenile Correctional Officer
South Carolina Department Of Juvenile Justice
11.2025 - 05.2026
Implemented conflict resolution strategies to de-escalate tense situations among youth.
Monitored juvenile behavior to ensure safety and compliance with facility regulations.
Facilitated recreational and educational activities to promote positive engagement among residents.
Conducted routine inspections of living areas and common spaces for security and cleanliness.
Responded effectively to emergencies or crisis situations, prioritizing safety and well-being of all residents and staff members.
Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Completed incident reports when disorder or violence occur.
Responded to emergency situations and de-escalated hostile confrontations.