Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Behlmer

Richard Behlmer

Columbia,SC

Summary

Driven customer service representative with a proven track record in resolving inquiries, fostering relationships, and enhancing service delivery. Committed to leveraging problem resolution and critical thinking skills to ensure customer satisfaction.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Customer Service Representative

Irmo Chapin Recreation Commission
08.2022 - Current
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Maintained accurate records of customer interactions to ensure service quality and continuity.
  • Collaborated with team members to enhance workflow efficiency and improve service delivery processes.
  • Fostered positive relationships with community members, promoting engagement with recreational programs.
  • Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive a positive service experience.

Juvenile Correctional Officer

South Carolina Department Of Juvenile Justice
11.2025 - 05.2026
  • Implemented conflict resolution strategies to de-escalate tense situations among youth.
  • Monitored juvenile behavior to ensure safety and compliance with facility regulations.
  • Facilitated recreational and educational activities to promote positive engagement among residents.
  • Conducted routine inspections of living areas and common spaces for security and cleanliness.
  • Responded effectively to emergencies or crisis situations, prioritizing safety and well-being of all residents and staff members.
  • Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Completed incident reports when disorder or violence occur.
  • Responded to emergency situations and de-escalated hostile confrontations.

Education

Bachelor of Science - Geography

University of South Carolina
Columbia, SC

Skills

  • Customer service
  • Client relations
  • Problem resolution
  • Conflict resolution
  • Critical thinking
  • Client engagement
  • Data entry
  • Conflict resolution

Languages

English
Full Professional
Spanish
Elementary

Timeline

Juvenile Correctional Officer

South Carolina Department Of Juvenile Justice
11.2025 - 05.2026

Customer Service Representative

Irmo Chapin Recreation Commission
08.2022 - Current

Bachelor of Science - Geography

University of South Carolina