Richard Bilyeu
Portland,OR
Summary
Dynamic Housekeeper Supervisor at Doubletree By Hilton with strong leadership and health and safety expertise. Enhanced guest satisfaction through effective staff scheduling and performance improvements, achieving a significant reduction in complaints. Proficient in cleaning practices and supply inventory management, fostering a motivated team dedicated to maintaining high cleanliness standards.
Overview
7
7
years of professional experience
Work History
Housekeeper Supervisor
Doubletree By Hilton
Beaverton, OR
12.2023 - 03.2025
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed staff of Number housekeepers.
- Communicated repair needs to maintenance staff.
- Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
Housekeeper
Doubletree By Hilton
Beaverton, OR
10.2023 - 12.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeper
Quality Inn Hotel
Tigard, OR
01.2021 - 10.2023
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Housekeeper
Quality Inn Hotel
Prescott, AZ
01.2018 - 01.2021
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Education
Theatre
Palo Verde’ High School
Las Vegas, NV06.2003
Skills
- Health and safety
- Housekeeping
- Motivational skills
- Strong leadership
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Vacuuming and sweeping
- Task assignment
- Staff scheduling
- Task delegation
- Supply inventory management
- Employee evaluations
- Staff evaluations
- Performance improvements
- Performance evaluation
Accomplishments
Maintained the same happy housekeeping crew for 3yrs. Until the hotels closing in march of 2025
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Housekeeper Supervisor
Doubletree By Hilton
12.2023 - 03.2025
Housekeeper
Doubletree By Hilton
10.2023 - 12.2023
Housekeeper
Quality Inn Hotel
01.2021 - 10.2023
Housekeeper
Quality Inn Hotel
01.2018 - 01.2021
Theatre
Palo Verde’ High School