Richard Boldin
University Heights,OH
Summary
Dynamic Operations Manager with a proven track record at Guitar Center, enhancing inventory accuracy by 80% and driving operational efficiency. Skilled in team leadership and problem-solving, I excel in implementing strategic improvements and fostering a culture of excellence in customer service and staff development.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
Guitar Center
North Olmsted, OH
04.2021 - 01.2026
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Led team in implementing operational improvements, resulting in increased efficiency across daily tasks.
- Developed training programs for new employees, fostering skill development and adherence to company policies.
- Coordinated logistics for product deliveries, ensuring timely fulfillment of customer orders and enhanced service quality.
- Implemented inventory control measures that reduced stock discrepancies by 80%
- Responsible for all Operations and customer service functions for a 5 million dollar location Esponsibleible for executing and upkeep of all store planos and pricing, to include daily price accuracy audits and on hand adjustments Responsibleible for full store inventories Responsibleible for damages and MOS Responsibleible for Daily Store readiness walks and brand standards. Cash>cash operations to include opening and closing, and all banking functions.
- Implemented performance metrics tracking system, providing real-time visibility into operational performance
- Conducted regular audits to ensure compliance with regulatory requirements and industry standards
- Mentored team members on best practices for inventory management leading to improved accuracy rates.
Subrogation Specialist
Progressive
Mayfield Heights, OH
05.2007 - 04.2017
- Analyzed claims data to identify subrogation opportunities and streamline recovery processes.
- Coordinated with legal teams to resolve complex liability disputes and enhance negotiation strategies.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
- Monitored compliance with industry regulations, ensuring adherence to best practices in subrogation efforts.
- Resolve, adjust and negotiate liability, coverage and property damage subrogation claims.
- Communicate with customers, vendors and other insurance providers to gather information, inquire and research insurance claim statuses.
- Calculate and determine outstanding claim values and payments.
- Write and review arbitrations to dispute liability.
- Lead and participate in specialty projects including litigation, promissory and uninsured motorist claims.
- Directed claims negotiations within allowable limit of $10,000 and supported successful litigations for advanced issues.
Education
High School Diploma -
Mentor High School
Mentor, OH06.2002
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operational efficiency
- Planning and implementation
- Staff management
- Inventory management
- Management
- Inventory control
- Workflow optimization
Timeline
Operations Manager
Guitar Center
04.2021 - 01.2026
Subrogation Specialist
Progressive
05.2007 - 04.2017
High School Diploma -
Mentor High School