Richard Bond
A.B.S Store Clerk Supervisor
Silver Spring,MD
Summary
Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
A.B.S Liquor Store Supervisor
Montgomery County A.B.S
Silver Spring, MD
08.2012 - Current
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Used Point of Sale register system to complete transactions.
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Tracked orders from vendors to ensure timely arrival of goods.
- Prepared reports on the movement, distribution, and status of products stored in the warehouse.
- Maintained updated records on product deliveries, returns, damages.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained records of items shipped, received, or transferred to another location.
- Conducted monthly inventories to determine accuracy of records.
- Received store deliveries and transported items to correct facility locations.
Giant Food Dairy Clerk
Giant Food Stores
Olney, MD
02.2004 - 06.2016
- Performed daily inventory checks and restocked shelves as needed.
- Prepared merchandise for purchase or rental.
- Organized back-stock areas for efficient retrieval of items when needed.
- Placed special orders or called other stores to find desired items.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer questions and explained key information about newly stocked dairy offerings.
- Handled returns and exchanges according to company policies.
- Verified accuracy of orders received from vendors for quantity and quality assurance.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Operated cash registers to process customer payments accurately and efficiently.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD06-2002
Skills
- Building Customer Relationships
- Workforce Scheduling
- Customer Engagement
- Bank and safe deposits
- Verbal and written communication
- Warehouse operations
- Receiving Inventory Oversight
- Shipment tracking
- Inventory management
Accomplishments
Received Montgomery county executive award for outstanding customer service , for going above and beyond for customer relations.
Certification
- Power jack certified in 2005 for loading and unloading stock from trailers
Languages
Spanish
Professional
References
References available upon request.
Timeline
A.B.S Liquor Store Supervisor
Montgomery County A.B.S
08.2012 - Current
Giant Food Dairy Clerk
Giant Food Stores
02.2004 - 06.2016
High School Diploma -
Wheaton High School