Summary
Overview
Work History
Education
Skills
Timeline
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Richard Braddock

Fairburn,GA

Summary

Seasoned professional with 15 years of management experience across diverse industries including automotive and finance. Proven track record of success in account and relationship management, consistently exceeding set margins and maintaining profitable gains. Possesses strong leadership skills and a commitment to fostering lasting client relationships. Seeking a challenging role that allows for the full utilization of expertise in account management and leadership.

Overview

8
8
years of professional experience

Work History

Advisor

Maven – Concentrix/GM
07.2018 - Current
  • Manages account details for elite customer clientele, ensuring satisfaction and loyalty
  • Implements cost-saving initiatives and maintains vehicle fleet inventory systems
  • Secures revenue on current and closed accounts, troubleshoots customer accounts, and provides technical support
  • Leads team of 15-20 entry-level account specialists.
  • Effectively empower recently recruited team members to excel in their roles by providing thorough training, support, and mentorship.
  • Proficient in sales strategies and assisting in navigating computer operating systems with team members.
  • Supervising complex sales procedures, offering advice on handling objections facilitating technology setups for new vehicles.
  • Manages account details for elite customer clientele, securing revenue on current and closed accounts.
  • Implements cost-saving initiatives and troubleshoots technical support applications, resulting in increased profitability.
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Planned, developed, and implemented strategies to convey information to key decision-makers.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Regularly conducts follow-ups and delivers constructive feedback.
  • Capable of fostering a supportive atmosphere conducive to growth and open dialogue.
  • Skilled in establishing both a physically and psychologically comfortable environment for mentees, recognizing its pivotal role in facilitating effective learning experiences.

Accounting Assistant

John R.B. Braddock CPA
04.2018 - 07.2019
  • Utilizes QuickBooks to manage accounting and invoicing systems
  • Oversees accounts receivables department and personnel
  • Leads marketing campaigns to aid in company growth
  • Maintains confidential client financial records and ensures premier customer service experiences.

BMW Client Advisor

Hendrick BMW - Northlake, Charlotte, NC
03.2017 - 03.2018
  • Ranked top sales lead in 2017 for new and pre-owned premium vehicles
  • Established and maintained profitable referral-based clientele
  • Fostered professional relationships with dealership department leads to ensure customer satisfaction and profitability
  • Managed sales leads and potential customer database.

Sales Manager

Toyota of North Charlotte, Huntersville, NC
07.2016 - 02.2017
  • Managed location profitability through effective sales strategies
  • Partnered with financial institutions to secure customer credit applications
  • Developed marketing and sales strategies for the sales teams
  • Supervised vendor contracts and led a sales staff to maintain customer satisfaction scores.

Sales Representative

Mazda - Columbia, SC
03.2016 - 06.2016
  • Utilized consultative sales approach to match customer needs with Mazda vehicles
  • Provided customers with vehicle functionality and benefit information
  • Maintained research on current vehicle trends and technology features.

Education

Bachelor of Business Management/Marketing -

Oakland University
Detroit, MI
01.2014

Skills

  • Account Management
  • Accounting
  • Staff Management
  • Strategic Planning

Timeline

Advisor

Maven – Concentrix/GM
07.2018 - Current

Accounting Assistant

John R.B. Braddock CPA
04.2018 - 07.2019

BMW Client Advisor

Hendrick BMW - Northlake, Charlotte, NC
03.2017 - 03.2018

Sales Manager

Toyota of North Charlotte, Huntersville, NC
07.2016 - 02.2017

Sales Representative

Mazda - Columbia, SC
03.2016 - 06.2016

Bachelor of Business Management/Marketing -

Oakland University

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Richard Braddock