Richard Brown
Park Forest,IL
Summary
Results-driven IT professional with extensive experience in optimizing IT operations for the State of Indiana. Notable achievements include leading the successful migration of Cisco Call Management to MS-Teams for DCS and fostering collaboration with state agencies to identify and resolve issues with user-friendly solutions. Excellent communication skills enhance technical proficiency, facilitating effective end-user training and deployment. Aiming to leverage expertise to further enhance organizational efficiency and security.
Overview
19
19
years of professional experience
Work History
LAN ADMINISTRATIOR
State of Indiana
Gary, USA
11.2016 - Current
- Coordinated state agency's security and telecommunication needs.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
- Migrated Cisco Call Management to MSTV with Indiana Office of Technology for Department of Child Services.
- Ensured effective support in managing accounts and controlling access.
- Resolved customer issues by troubleshooting hardware, software, and network-related problems.
- Assisted in the deployment of new software applications and hardware systems.
- Conducted root cause analysis for recurring problems to prevent future occurrences.
IT SYSTEMS MANAGER
Joliet Job Corps
Joliet, USA
06.2012 - 11.2016
- Managed decision-making for IT infrastructure covering LAN/WAN networks, technology projects and IT staff.
- Supervised installation and upgrade of security cameras worth $60,000 to bolster campus protection.
- Regularly performed network and personnel audits at various Job Corps locations each month.
- Detected gaps in IT budget, leading to rollout of new classroom technology and staff training sessions.
- Ensured all systems were compliant with corporate policies regarding usage of company resources.
- Managed backup, user account and helpdesk systems.
- Collaborated with stakeholders to identify necessary IT enhancements for our educational settings.
Computer Systems Specialist
Argo Community Highschool
Summit, USA
07.2006 - 06.2012
- Oversaw the operation of SMART boards, projectors, and audio systems.
- Maintained positive working relationship with fellow staff and management.
- Conducted research into networking technologies or products that could improve operational efficiencies.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Developed processes for troubleshooting a variety of computer issues.
Education
BS - INFORMATION SYSTEMS
Kaplan University
Davenport, IA12.2015
AAS - INFORMATION TECHNOLOGY
Kaplan University
Davenport, IA06.2013
Skills
- Streamlining IT Operations
- Proficient in Meeting Service Level Agreements
- Prioritization and Time Management
- Experienced in IT Planning and Development
- End-user training
- Installation and Deployment Skills
Timeline
LAN ADMINISTRATIOR
State of Indiana
11.2016 - Current
IT SYSTEMS MANAGER
Joliet Job Corps
06.2012 - 11.2016
Computer Systems Specialist
Argo Community Highschool
07.2006 - 06.2012
BS - INFORMATION SYSTEMS
Kaplan University
AAS - INFORMATION TECHNOLOGY
Kaplan University
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