Summary
Overview
Work History
Education
Skills
Timeline
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Richard Browning

Hot Springs,AR

Summary

Employee and Leader of the Month Awards. Two Men and a Train.

Harrahs Star Employee of the Month and Secondary of the Quarter

Overview

24
24
years of professional experience

Work History

Tables Games Dual-rate Supervisor

Oaklawn Jockey Club and Casino
09.2023 - 03.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Dealt or Supervisored Assigned game or gaming section. While provide a fun professional Atmosphere for guests and other dealers alike.

Poker Room Shift Manager

Saracen Casino
04.2022 - 06.2023
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
  • Helped market casino to target groups to bring in business and sustain continued profits.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Identified and removed players suspected of cheating in cards or other games.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.

Caregiver Disabled Veteran

VA Caregiver Support Group
04.2016 - 02.2022
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Field Training Officer

Two Men And A Truck
04.2014 - 04.2015

Mover driver and field trainer for Moving company. DOT position. Was active on interstate and inner state moves. Packing padding loading and transporting home and exterior possession from One location to another.

Inventory Control Specialist

Walmart/SamsClub INC.
04.2014 - 03.2015
  • Duties include insuring all inventory in the store and the backroom accurate
  • Knowledgeable with the use of handheld terminals, printers and the company's SMART system
  • Assigned pick lists in different departments each night and responsible for transporting the merchandise to the sales floor stock team
  • After picks are complete, 3rd shift ICS bins in overstock and feature merchandise
  • I am also a licensed operator of the store walkie-stacker forklift and electric pallet jack
  • Active member of the 'Sponsorship Training' program and trains new associates on all Inventory Control policies and procedures

Table Games Supervisor and Floorperson

THE GREENBRIER CASINO AND RESORT
07.2010 - 12.2013
  • Company Overview: Forbes 4 star Hotel and Casino
  • Direct Customer contact and supervisor of table games dealers
  • Ordering fills, credit of money from tables, ensure the correct exchange of Cash in Casino Chips
  • Making sure that every customer has a fun and memorable experience, and ensuring their return will protect the integrity and security of all tables, money and dealers within
  • Forbes 4 star Hotel and Casino

Table Games Dealer

MARDI GRAS RACETRACK AND CASINO
03.2009 - 07.2010
  • Deal cards to patrons during games of chance at a gaming establishment such as a casino
  • Play house hands from behind a gaming table
  • Deal appropriate number of cards out to players
  • Check players' bets
  • Compare players' hands with the house and determine winner
  • Announce winner and begin new game
  • Exchange money for chips to be used in games
  • Conduct other gambling games such as dice, roulette, cards, or keno
  • Inspect cards to ensure compliance with gaming standards
  • Inspect gaming equipment
  • Receive cash wagers
  • Compute players' winnings and losses
  • Answer questions about game rules and variations
  • Watch for scammers or cheaters and have them removed from table if necessary
  • Notify Pit Supervisor of any irregularities
  • Resolve disputes or arguments by conferring with Pit Supervisor
  • Entice players to sit at table and play
  • Prepare collection reports for submission to supervisors
  • Assist in training new dealers

Surveillance Operator

GOLDEN NUGGET LAUGHLIN
08.2008 - 07.2009
  • Operates all surveillance computer equipment
  • Monitors all areas of the property and closely observes a target game, staff member, or customer
  • Ensures compliance with applicable gaming regulations
  • Reports improper activity or disturbances to supervisor or security team for further investigation
  • May require a high school diploma or its equivalent and 0-2 years of related experience
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works under immediate supervision
  • Typically reports to a Casino Manager

Poker Dealer

RIVERSIDE CASINO LAUGHLIN
09.2008 - 03.2009
  • Holdem Omaha Stud Raz 2-7 Low Ball Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures
  • Explain aspects of various poker games to gaming customers
  • Ensure that all players are betting in the proper order and manner for the specific game
  • Ensure that the integrity of the game is being held to the utmost standard
  • Reports any unusual situations to poker supervisor
  • Perform other duties as assigned by management

Assistant Furniture Manager

BIG LOTS
08.2007 - 12.2008
  • Ordering and Unloading freight from company trucks
  • Supervisor of Store Associates
  • Ensuring guests were fully assisted and all needs were met
  • In charge of preparing and counting down Register Tills, making change, and securing daily take and delivering it to store manager

Resort Security Dispatcher

AQUARIUS CASINO AND RESORT
07.2007 - 12.2008
  • Notifies officers or guards of activity requiring security presence
  • Handles emergency and non-emergency phone calls from customers and employees
  • Required a high school diploma or its equivalent and 1-2 years of related experience
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works under immediate supervision
  • Typically reports to a Sgt or Lt on the Shift

Security officer

SECURITAS SECUIRTY LLC
07.2006 - 05.2007
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Answer alarms and investigate disturbances
  • Circulate among visitors, patrons, or employees to preserve order and protect property
  • Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
  • Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
  • Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed

Security and Surveillance officer

BALLY'S LAS VEGAS
09.2005 - 07.2006
  • Provide the highest quality customer service to all casino guests, employees, departments and vendors
  • Observe all activity in an assigned area to ensure the safety of all guests and employees
  • Assist Cash Operations personnel with hopper fills
  • Perform table fills
  • Assist Security Shift Supervisor in detention of guests
  • Complete all reports in a timely manner
  • Report all violations of all laws, Casino policies and procedures of the Gaming Commission regulations, and internal controls

Pit clerk

GRAND CASINO BILOXI
06.2005 - 08.2005
  • Destroyed by Hurricane Katrina
  • Fills, markers, keeping track of table inventory and player ratings

Tow Truck Driver and dispatcher

E&M TOWING COMPANY
02.2004 - 06.2005
  • Answer phones
  • Dispatch calls to other drivers, towing car, doing wench outs, unlocking customer's car, doing jump starts

Host and Server

Six Miles Out Family Restaurant
06.2001 - 01.2004
  • Greet incoming guest and seating them at a table
  • Taking drink and food orders
  • Making sure every guest was happy and enjoying themselves

Education

Certification - Healthcare

Online VA Caregiver Training Course
Veterans Support Group
10.2016

Roulette School - undefined

KANAWHA COUNTY TECHNICAL
CHARLESTON, WV
02.2010

Black Jack and Novelty Game Training - undefined

KANAWHA COUNTY TECHNICAL
CHARLESTON, WV
02.2010

Poker School - undefined

MOHAVE COUNTY CC
BULLHEAD CITY, AZ
08.2008

Computer Science - undefined

UNLV
LAS VEGAS, NV
01.2006

Phelbotomy - undefined

MGCCC
Gautier, MS
06.2004

High School Diploma - undefined

OCEAN SPRINGS, MS
05.2002

Skills

  • Forbes Travel magazine 5 Star Customer service training
  • Sexual Harassment Training
  • Resolving Work Place Conflict
  • Focus Training
  • Supervisory Training
  • First Aid Cpr and AED lifesaver
  • VA Caregiver Support Group

Timeline

Tables Games Dual-rate Supervisor

Oaklawn Jockey Club and Casino
09.2023 - 03.2025

Poker Room Shift Manager

Saracen Casino
04.2022 - 06.2023

Caregiver Disabled Veteran

VA Caregiver Support Group
04.2016 - 02.2022

Inventory Control Specialist

Walmart/SamsClub INC.
04.2014 - 03.2015

Field Training Officer

Two Men And A Truck
04.2014 - 04.2015

Table Games Supervisor and Floorperson

THE GREENBRIER CASINO AND RESORT
07.2010 - 12.2013

Table Games Dealer

MARDI GRAS RACETRACK AND CASINO
03.2009 - 07.2010

Poker Dealer

RIVERSIDE CASINO LAUGHLIN
09.2008 - 03.2009

Surveillance Operator

GOLDEN NUGGET LAUGHLIN
08.2008 - 07.2009

Assistant Furniture Manager

BIG LOTS
08.2007 - 12.2008

Resort Security Dispatcher

AQUARIUS CASINO AND RESORT
07.2007 - 12.2008

Security officer

SECURITAS SECUIRTY LLC
07.2006 - 05.2007

Security and Surveillance officer

BALLY'S LAS VEGAS
09.2005 - 07.2006

Pit clerk

GRAND CASINO BILOXI
06.2005 - 08.2005

Tow Truck Driver and dispatcher

E&M TOWING COMPANY
02.2004 - 06.2005

Host and Server

Six Miles Out Family Restaurant
06.2001 - 01.2004

Roulette School - undefined

KANAWHA COUNTY TECHNICAL

Black Jack and Novelty Game Training - undefined

KANAWHA COUNTY TECHNICAL

Poker School - undefined

MOHAVE COUNTY CC

Computer Science - undefined

UNLV

Phelbotomy - undefined

MGCCC

High School Diploma - undefined

Certification - Healthcare

Online VA Caregiver Training Course
Richard Browning