Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
OperationsManager

Richard Campbell

Peabody,MA

Summary

Dynamic Operations Manager with a proven track record at FedEx Express, excelling in team leadership and operational efficiency. Achieved a leading driving safety score of 96 while fostering employee accountability and enhancing performance outcomes. Skilled in problem-solving and staff development, ensuring compliance with policies and driving exceptional customer service.

Overview

22
22
years of professional experience

Work History

Operations Manager

FedEx Express
02.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enabled employees to assume ownership of responsibilities, fostering increased accountability and enhanced performance outcomes while upholding high review scores from employees.
  • Coordinate with other managers and offsite dispatch regarding daily changes in order to have a successful day while servicing the customer.
  • Lead manager overseeing dual locations with airport and station operations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Time card auditing to ensure couriers are paid properly and no DOT Hours violations occur.
  • Solely managed largest Saturday operation in New England without supervision. Oversaw 60 employees across 44 routes, maintaining zero safety violations
  • Executed operations efficiently, ensuring compliance with safety regulations.
  • Attained leading driving safety score of 96 for workgroup

Courier

FedEx Express
10.2003 - 02.2021
  • Greeted recipients, delivered packages, and acquired proper signatures for all deliveries.
  • Maintained 17 years of incident-free safe driving record
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Coordinated with management to enhance daily operational workflows.
  • Lead trainee for new hires.
  • Accurately loaded and configured route comprising 400 packages and over 100 stops to ensure safe and efficient delivery operations while meeting delivery commit times.

Education

High School Diploma -

Salem High School
Salem, MA
06-1995

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Performance evaluations
  • Forecasting and scheduling

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balance401k match

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager

FedEx Express
02.2021 - Current

Courier

FedEx Express
10.2003 - 02.2021

High School Diploma -

Salem High School

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