Richard Cedillo
Best Buy
Metairie,LA
1
Language
1
Certification
6
years of professional experience
I am a Technical Professional specializing in advanced repair services and complex technical issue resolution. I focus on team collaboration and delivering reliable results while adapting to evolving challenges. I have an expertise in diagnostics, problem-solving, and customer support, which enhances client relations and streamlines processes for improved satisfaction.
Work History
Sales Associate
3 Months- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Assisted customers in product selection and provided detailed product information.
- Responded promptly to customer inquiries, resolving issues effectively to enhance service experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained merchandise displays, ensuring products were well-organized and appealing.
- Conducted inventory checks, ensuring stock levels were maintained accurately at all times.
Advanced Repair Agent
2 Years 4 Months- Utilized industry-specific tools to perform advanced troubleshooting on various devices.
- Diagnosed hardware and software issues to provide effective repair solutions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Streamlined repair processes, reducing turnaround time for service requests.
- Documented repair procedures and customer interactions in company systems accurately.
- Communicated effectively with customers about their device's status throughout the entire repair process, ensuring transparency and trustworthiness in service delivery.
- Assembled, maintained, and repaired system hardware.
- Managed inventory of parts and equipment, maintaining an organized workspace for maximum efficiency.
Sales Agent
2 Years- Demonstrated product features, enhancing customer understanding and engagement.
- Assisted customers with product selection and troubleshooting inquiries.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained knowledge of current promotions to inform customer purchases.
Supervisor
1 Year 1 Month- Supervised daily operations, ensuring adherence to health and safety regulations.
- Trained and mentored new staff on bakery procedures and customer service excellence.
- Streamlined workflow processes, enhancing efficiency during peak service hours.
- Implemented inventory management practices, improving stock accuracy and reducing waste.
- Resolved customer complaints swiftly, fostering positive dining experiences and loyalty.
Education
High School Diploma
Skills
Customer assistance
Customer support
Sales techniques
Customer engagement
Hardware setup
Product knowledge
Diagnostic techniques
Sales analysis
Equipment repair services
Software troubleshooting
Certification
- Certified Information Technology Fundamentals, 2021-Current
- Apple Certified, Geek Squad-Best Buy 2024-Current
Languages
Spanish
Full Professional
Timeline
Sales Associate
Best Buy
06.2026 - CurrentRead More
Advanced Repair Agent
Geek Squad - Best Buy
02.2024 - 06.2026Read More
Sales Agent
Best Buy
10.2021 - 10.2023Read More
Supervisor
Goodlife Bakery and Cafe
09.2020 - 10.2021Read More
Temple High School
High School Diploma
Read More