Richard Chamberlain
Fresno,CA
Summary
Talented Account Clerk with success cultivating effective working relationships with outside departments and members of public to accomplish accurate financial operations. Successful at working with management to resolve discrepancies. Highly accurate and productive professional.
Overview
12
12
years of professional experience
Work History
Tax Collection Supervisor
Fresno County
Fresno, CA
05.2023 - Current
- Analyzed aging reports regularly to identify trends in overdue balances and develop targeted strategies for addressing specific issues.
- Reduced delinquency rates by consistently monitoring collections activities, setting targets, and providing feedback to staff members.
- Mentored new hires on best practices in collections, fostering a culture of continuous learning and professional development.
- Maintained accurate records of all collections activities, ensuring compliance with regulatory standards and company policies.
- Conducted regular performance reviews for staff members, identifying areas for improvement and creating action plans to address them.
Account Clerk II
Fresno County Auditor Controller-Tax Collector
12.2021 - 05.2023
- Reported financial data and updated financial records in ledgers and journals.
- Gathered, organized and modeled financial data.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Set up and updated Excel spreadsheets to track financial data.
- Investigated daily variances and corrected errors to resolve discrepancies.
MSCC II
Golden 1 Credit Union
07.2021 - 11.2021
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Placed orders for customer checks and verified starting numbers.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
Health Concierge
Aetna
02.2018 - 11.2020
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Resolved problems related to benefits, eligibility and claims.
- Code claims for processing and refunding over payments for said claims. Applied payments to claims.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
Store Manager
Dollar Express
01.2016 - 06.2017
- Scheduling, hiring, maintain store per sop, developing employees.
Store Manager
Family Dollar
05.2015 - 12.2015
- Mitigated business risks by working closely with staff members and assessing performance.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Approved regular payroll submissions for employees.
Front End Manager
Dicks Sporting Goods
08.2014 - 06.2015
- Reconcile tills, daily and nightly deposits, coach cashiers, drive sales and membership rewards, maintain credit goals, freight, planograms, and keeping front end up to date with all sop standards.
Store Manager
Dollar General
10.2012 - 06.2014
- Mitigated business risks by working closely with staff members and assessing performance.
- Rotated merchandise and displays to feature new products and promotions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted with hiring, training and mentoring new staff members.
- Reduced operational risks while organizing data to forecast performance trends.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Skills
- Computer Tracking Software
- Payment Calculation
- General Ledger Management
- Data Communications
- Bill Payment and Recordkeeping
- Accurate Recordkeeping
- Outbound Calls
- Financial Transactions
- Tax Computing
- Profit and Loss Statements
- Reconciling Accounts
- Transaction Coding
Timeline
Tax Collection Supervisor
Fresno County
05.2023 - Current
Account Clerk II
Fresno County Auditor Controller-Tax Collector
12.2021 - 05.2023
MSCC II
Golden 1 Credit Union
07.2021 - 11.2021
Health Concierge
Aetna
02.2018 - 11.2020
Store Manager
Dollar Express
01.2016 - 06.2017
Store Manager
Family Dollar
05.2015 - 12.2015
Front End Manager
Dicks Sporting Goods
08.2014 - 06.2015
Store Manager
Dollar General
10.2012 - 06.2014