Richard Chen
San Gabriel,CA
Summary
Dynamic Account Executive and Personal Trainer with a proven track record at E Marketing Associates and Spectrum Fitness. Excelled in client relationship building and account management, boosting client satisfaction and retention. Skilled in creating customized solutions, exceeding sales targets by over 20%, and enhancing client fitness levels through personalized workout plans. Demonstrates exceptional customer service and motivational skills.
Overview
2025
2025
years of professional experience
Work History
Account Executive
E Marketing Associates
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Personal Trainer
Spectrum Fitness
11.2020 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
Personal Trainer
Equinox
04.2016 - 07.2020
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Associate Of Political Science - Political Science
East Los Angeles College
Monterey Park, CABachelor Of Kinesiology - Exercise in Human Performance
California State University, Los Angeles
Los Angeles, CA06.2004
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Customer service
- Customer relations
Languages
Chinese (Mandarin)
Professional Working
Timeline
Personal Trainer
Spectrum Fitness
11.2020 - Current
Personal Trainer
Equinox
04.2016 - 07.2020
Account Executive
E Marketing Associates
Associate Of Political Science - Political Science
East Los Angeles College
Bachelor Of Kinesiology - Exercise in Human Performance
California State University, Los Angeles
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