Richard Contreras
Manor,TX
Summary
Dynamic sales associate with proven expertise at Nappco Fastener, excelling in customer service and relationship building. Demonstrated ability to boost sales revenue through exceptional rapport and problem-solving skills. Reliable and punctual, I streamlined processes to enhance efficiency while maintaining strong vendor relationships and ensuring timely payments.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Nappco Fastener
San Antonio, TX
10.2019 - 12.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Accounts Payable Clerk
Nappco Fastener
Austin, TX
04.2015 - 10.2019
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Evaluated financial records to detect errors and discrepancies.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
Warehouse Manager
Nappco Fastener
Austin, TX
08.2013 - 10.2019
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Evaluated financial records to detect errors and discrepancies.
- Increased accuracy in expense reporting by thoroughly reviewing submitted claims and verifying supporting documentation.
Electrical Mechanical Repair
Dell Technologies
Austin, TX
08.1998 - 05.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
Diploma -
Elgin High School
Elgin, TX1998
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
Timeline
Inside Sales Representative
Nappco Fastener
10.2019 - 12.2024
Accounts Payable Clerk
Nappco Fastener
04.2015 - 10.2019
Warehouse Manager
Nappco Fastener
08.2013 - 10.2019
Electrical Mechanical Repair
Dell Technologies
08.1998 - 05.2005
Diploma -
Elgin High School