RICHARD CRAGEN
WAKEFIELD
Summary
Dedicated Team Lead known for effective coaching and mentoring. Successfully developed training programs that improved onboarding and retention, while optimizing processes to reduce errors and enhance efficiency in order fulfillment.
Overview
33
33
years of professional experience
Work History
Team Lead
Christian Book Distributors
10.1993 - 08.2026
- Led team in optimizing order fulfillment processes to enhance efficiency.
- Implemented system improvements that streamlined inventory management and reduced errors.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coordinated cross-functional teams to ensure timely project completion and client satisfaction.
- Developed training programs that improved employee onboarding and retention rates.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
High School Diploma -
Malden High School
Malden, MASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Employee training
- Work assignment delegation
- Problem-solving
- Team supervision
- Work Planning and Prioritization
- Safety
- Computer skills
Accomplishments
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Team Lead
Christian Book Distributors
10.1993 - 08.2026
High School Diploma -
Malden High School