Richard Crain
Houston,TX
Summary
Results-oriented leader with expertise in operations management and team development. Known for driving cost efficiency and enhancing customer experiences through strategic inventory control and staff training.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
McCormick & Schmick's Seafood & Steaks
Houston, Texas
01.2020 - Current
- Developed and supervised staff training programs, enhancing service excellence and team capabilities.
- Trained and guided staff on procedures and policies, ensuring compliance and operational efficiency.
- Managed daily operations to ensure exceptional guest experiences.
- Monitored and controlled business inventory, maintaining levels below targets through effective oversight.
Floor Manager
Seasons 52
Altamonte Springs, Florida
08.2015 - 11.2019
- Supervised daily operations, enhancing service flow and guest satisfaction.
- Trained staff on menu items and customer service standards, improving team knowledge and service quality.
- Managed inventory levels, ordering supplies to maintain stock.
- Conducted regular staff meetings, fostering communication and identifying operational improvements.
Swing Manager
Buca Di Beppo
Maitland, Florida
08.2009 - 08.2015
- Supervised FOH and BOH management shifts, ensuring operational efficiency and smooth service delivery.
- Trained and mentored new team members on service standards, enhancing team readiness and customer experience.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed inventory levels by ordering supplies to maintain uninterrupted operations.
Education
Associate of Arts - Business Administration
Houston Community College
Houston, TX06-1999
High School Diploma -
Clawson Highschool
Clawson, MI06-1996
Skills
- Operations management
- Staff training
- Inventory control
- Customer engagement
- Cost analysis
- Team leadership
Timeline
Assistant General Manager
McCormick & Schmick's Seafood & Steaks
01.2020 - Current
Floor Manager
Seasons 52
08.2015 - 11.2019
Swing Manager
Buca Di Beppo
08.2009 - 08.2015
Associate of Arts - Business Administration
Houston Community College
High School Diploma -
Clawson Highschool