Richard Crompton

Wait Help Trainer - Lamplight Lounge

• Train new Cast Members on restaurant procedures, menu items, and performance strategies.
• Instruct the new trainees on proper techniques with our steps of service, wine/ cocktail/ and beer service while providing exceptional customer service.
• Demonstrate strong knowledge of food and beverage service standards. Lead by example to instill in new servers.
• Teach our Wait Help Trainees to memorize menu ingredients and provide information on preparation methods.
• Making Magic in a fast pace environment while leading The 5 Keys.

Working Lead - Lamplight Lounge

• Lead a team of 100+ Cast Members daily.
• Drive revenue of $75,000 daily.
• Improve service standards for the restaurant.
• Food Safety.
• Address any Guest concerns and resolve conflicts.

• Created a WOW customer experience by participating in all aspects of the job.
• Having passion for people and willing to make someones grocery experience like an exciting adventure.
• Being able to answer customers questions and at the same time still be able to stock the shelves and bag groceries.
• Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
• Monitored supply inventory and ordered more to maintain smooth and efficient workdays.