Fiber Optic Installation Technician
Metronet Telecommunication/ Opticom
05 2025 - Current
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Delivered personalized training to homeowners on managing their smart home systems, enhancing user experience.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Collaborated with team members to complete complex installation projects on time and within budget.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Mastered use of diagnostic tools to swiftly identify and resolve technical issues, minimizing downtime.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.