Richard Cruz
Las Vegas,NV
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
24
24
years of professional experience
Work History
General Manager
PT's Taverns- Golden Entertainment
Las Vegas, NV
03.2024 - Current
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Oversaw product development initiatives from concept through completion stages.
- Trained employees on duties, policies and procedures.
- In charge of schedules and staffing
Assistant General Manager
Distill
Las Vegas, NV
02.2014 - 03.2024
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Helped team develop specialized projects, events and promotions.
- Made and served cocktails to all bar and restaurant patrons.
- Handled all gaming aspects of the bar.
Ramp Operations Manager
Servis air/ Swissport
Las Vegas, NV
09.2000 - 06.2015
- Resolved customer complaints in a timely manner by taking appropriate corrective action.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Managed 200 employees daily. Daily operations and their scheduling.
- Assisted with all aircraft aspects in and out of the international terminal.
- Handled payroll and all payroll issues.
- Negotiated contracts with international companies
Education
High School Diploma -
Chaparral High School
Las Vegas06-2000
Some College (No Degree) - Criminal Justiuce
UNLV
Las Vegas, NVSkills
- Advertising and marketing
- Sales
- Branding
- Proficient in Excel, Word and powerpoint
- Visionary leadership
- Departmental operations management
Timeline
General Manager
PT's Taverns- Golden Entertainment
03.2024 - Current
Assistant General Manager
Distill
02.2014 - 03.2024
Ramp Operations Manager
Servis air/ Swissport
09.2000 - 06.2015
High School Diploma -
Chaparral High School
Some College (No Degree) - Criminal Justiuce
UNLV
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