RICHARD CUMMINGS
EDMOND
Summary
Professional seeking a position that offers opportunity for growth and teamwork. Detail-oriented and committed worker with strong work ethic, problem-solving skills, communication skills , interpersonal, customer service, and team-building skills.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
07.2024 - 07.2025
- Face of the agency in meeting the public to provide benefits assistance.
- Administered lobby ticket number system.
- Processed extensive paperwork and applications to enroll people in Social Security benefits and Medicare.
- Maintained a Public Trust Clearance.
- Maintained professionalism and cordiality in all customer interaction.
- Conducted interviews, investigations, and resolved issues.
Operations Supervisor
RATP-Dev / Citylink
02.2024 - 07.2024
- Managed and supervised city bus operations office for Edmond, OK, preparing company for daily route operations.
- Assist bus operators in preparing accident reports and safety violations documents.
- Driving all Citylink bus routes.
- Daily assistance for handicapped and special needs passengers.
- Evaluate and monitor bus operator safety and performance.
- Communicate job requirements and responsibilities to bus operators and dispatchers.
School Bus Driver
Deer Creek School District
01.2024 - 01.2024
- Driving school buses along designated routes to pick up and transport students to their grade-level schools.
- Conducting pre-trip and post-trip maintenance checks to ensure bus is serviceable for current and future operation.
Rural Mail Carrier
United States Post Service
09.2020 - 03.2023
- Prepared and sorted all classes of mail in sequence for delivery along established routes.
- Daily stacking, sorting, loading of packages and parcels for efficient organizational delivery.
- Operated postal trucks and vans for delivery of mail and parcels.
- Perfect driving record.
- Excellent at time management, problem-solving and maintaining alert awareness while conducting mail delivery operations.
- Followed safety guidelines to ensure no safety incidents or mishaps.
Intelligence Officer
DHS / TSA
06.2013 - 03.2020
- TSA intelligence liaison to transportation entities in Oklahoma.
- Presented tailored information and threat briefings.
- Authored tailored intelligence products, briefings.
- Instructor for Active Shooter and Insider Threat training to airports in Oklahoma.
- Collaborated with Oklahoma law enforcement to share state threat reporting.
- Responsible for storage, handling, and administration of TSA classified materials.
- Served as a Watch Officer monitoring national threats.
- Conducted peer review
Intelligence Chief
United States Marine Corps
02.1994 - 11.2003
Education
Master of Arts - Intelligence Analysis
American Military University
Charles Town, WV11-2013
Bachelor of Arts - Intelligence Studies
American Military University
Charles Town, WV05-2011
Certificate - Commercial Driver License B - Commercial Driver License With Endorsements
Central Tech University
Drumright, OK12-2023
Skills
- Customer Service
- Security
- CDL-B Licensed with Medical Card
- US Marine Corps Veteran
- Master's and Bachelor's Degrees
- Prior Federal Employee
- Delivery and Courier
- Management & Supervisor
- Team Member
- Time Management, Mission Focus
Timeline
Customer Service Representative
Social Security Adminstration
07.2024 - 07.2025
Operations Supervisor
RATP-Dev / Citylink
02.2024 - 07.2024
School Bus Driver
Deer Creek School District
01.2024 - 01.2024
Rural Mail Carrier
United States Post Service
09.2020 - 03.2023
Intelligence Officer
DHS / TSA
06.2013 - 03.2020
Intelligence Chief
United States Marine Corps
02.1994 - 11.2003
Master of Arts - Intelligence Analysis
American Military University
Bachelor of Arts - Intelligence Studies
American Military University
Certificate - Commercial Driver License B - Commercial Driver License With Endorsements
Central Tech University
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