Summary
Overview
Work History
Education
Skills
Computer Science
Timeline
Generic

Richard Delne

Santo Domingo

Summary

Self-driven customer service professional with over 10 years of experience working in a dynamic call center. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.

Overview

17
17
years of professional experience
4
4
Languages

Work History

Customer Service Representative

01.2021 - Current
  • Assisting customers through different channel calls, emails, and chats
  • Provide meaningful help and resolving customer inquiries
  • Assisting customers with placing orders
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Customer Service Representative

SKYMAX
5 2006 - 7 2007
  • Performs day-to-day customer service activities within the hospital revenue operations
  • Assigned Patient Business Services (PBS) location
  • Serves as part of a Customer Service team
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Build sustainable relationships of trust through open and interactive communication.

Customer Service Representative

ALORICA
08.2015 - 09.2017
  • Serves customers by providing product and service information and resolving product and service problems
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services
  • Prepares product or service reports by collecting and analyzing customer information.

Customer Service Representative

XEROX
05.2009 - 07.2015
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Work with customer service manager to ensure proper customer service is being delivered.

Assistant Manager

CLUB MED PUNTA CANA
04.2007 - 08.2009
  • To assist the Line Manager to manage the day to day running of all aspects of the hotel and its services
  • To assist the Line Manager to manage and co-ordinate with other department heads
  • To assist the Line Manager to investigate and resolve customer complaints
  • Effective assistance in management, liaison, support and assistance with the remainder of organisation.

Education

Associate Degree -

Universite Canadienne d'Haiti

Skills

EFFECTIVE COMMUNICATION

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Computer Science

  • SKYMAX Customer Service Representative
  • XEROX Customer Service Representative
  • ALORICA Customer Care Associate
  • TELEPERFORMANCE Customer service
  • CLUB MED PUNTA CANA Assistant Manager
  • RICHARD DELNE CUSTOMER CARE SPECIALIST

Timeline

Customer Service Representative

01.2021 - Current

Customer Service Representative

ALORICA
08.2015 - 09.2017

Customer Service Representative

XEROX
05.2009 - 07.2015

Assistant Manager

CLUB MED PUNTA CANA
04.2007 - 08.2009

Customer Service Representative

SKYMAX
5 2006 - 7 2007

Associate Degree -

Universite Canadienne d'Haiti

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Richard Delne