Richard Delne
Santo Domingo
Summary
Self-driven customer service professional with over 10 years of experience working in a dynamic call center. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Customer Service Representative
01.2021 - Current
- Assisting customers through different channel calls, emails, and chats
- Provide meaningful help and resolving customer inquiries
- Assisting customers with placing orders
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Customer Service Representative
SKYMAX
5 2006 - 7 2007
- Performs day-to-day customer service activities within the hospital revenue operations
- Assigned Patient Business Services (PBS) location
- Serves as part of a Customer Service team
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Build sustainable relationships of trust through open and interactive communication.
Customer Service Representative
ALORICA
08.2015 - 09.2017
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Prepares product or service reports by collecting and analyzing customer information.
Customer Service Representative
XEROX
05.2009 - 07.2015
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Work with customer service manager to ensure proper customer service is being delivered.
Assistant Manager
CLUB MED PUNTA CANA
04.2007 - 08.2009
- To assist the Line Manager to manage the day to day running of all aspects of the hotel and its services
- To assist the Line Manager to manage and co-ordinate with other department heads
- To assist the Line Manager to investigate and resolve customer complaints
- Effective assistance in management, liaison, support and assistance with the remainder of organisation.
Education
Associate Degree -
Universite Canadienne d'Haiti
Skills
EFFECTIVE COMMUNICATION
NEGOTIATION SKILLS
ADAPTABILITY
CRM SALESFORCE EPIC RIDE
MS TEAMS FIVE9 ZOHO
TIME MANAGEMENT
EMOTIONAL INTELLIGENCE
Computer Science
- SKYMAX Customer Service Representative
- XEROX Customer Service Representative
- ALORICA Customer Care Associate
- TELEPERFORMANCE Customer service
- CLUB MED PUNTA CANA Assistant Manager
- RICHARD DELNE CUSTOMER CARE SPECIALIST
Timeline
Customer Service Representative
01.2021 - Current
Customer Service Representative
ALORICA
08.2015 - 09.2017
Customer Service Representative
XEROX
05.2009 - 07.2015
Assistant Manager
CLUB MED PUNTA CANA
04.2007 - 08.2009
Customer Service Representative
SKYMAX
5 2006 - 7 2007
Associate Degree -
Universite Canadienne d'Haiti