Richard DeRosa

I have been with United since 1987, while enjoying the benefits.

of working for a large airline and the benefits of seeing the world.

I have seen many struggles and downfalls in airline history, but

Through it all, my main focus has always been on the passenger

And my ability to make their trip successful.

I worked in a area where I am unsupervised and work

alone and was responsible for responding to three different department

which included Customer Service, Ramp, and the Ground maintenance.

I also worked in the Operation department and my responsibilities was to communicate all information

regarding both inbound and outbound flight information

and worked to keep all the information updated in a timely manner.